Customer Satisfaction Software
You can handle support tickets, track response times, and close issues, but that doesn't mean your customers actually feel heard. Customer satisfaction software lets you measure how your customers genuinely feel about their interactions with you, turning feedback into a visible metric rather than a hunch. You'll capture satisfaction scores at key moments, like after support closes a ticket or when a customer finishes onboarding, then spot patterns in what's driving detractors versus promoters. This shifts your team's focus from just resolving problems faster to understanding what actually leaves customers happy or frustrated. You can benchmark your performance over time, identify which products or teams need attention, and act on feedback before dissatisfaction spreads. The result is a clearer picture of where your business is really standing with the people who matter most. If you are after something more specific, have a look at our Feedback Management Software, Survey Software, or Customer Experience Software categories.
Rivews is an SMS based health care mobile engagement company that utilizes two-way dialogues to improve patient engagement, experience and health outcomes. By replacing legacy processes through custom use-case driven solutions, organizations can automate rich and meaningful… Learn more about Rivews.
Sibyl is a simple, yet sophisticated software solution with the flexibility to monitor all your customer touch points, engage with your audience, field and collect custom and templated surveys, analyze and report on customer data, and integrate with the other tools in your tech… Learn more about Sibyl Surveys.
We keep things running smoothly for some of the world's best known brands and public sector organisations. Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters… Learn more about Charter UK.
The Route App automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Learn more about Route.
SurveyRock is currently in use in 180 countries throughout the world. Create unlimited free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time. Free Premium account to students and educators. We provide online guides with step by… Learn more about SurveyRock.
Churn is the number one enemy of any business. It's the silent killer that can erode your customer base and sap your profits. But there's a solution: Churnfree. Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows… Learn more about Churnfree.
Start collecting Customer Feedback with our tested 5-step framework and get practical about Customer Centricity with e-satisfaction.com. e-satisfaction.com is an Enterprise Feedback Management Software that captures the Voice of Customers. Our platform collects feedback during… Learn more about e-satisfaction.com.
Home Care Pulse helps home care agencies set a foundation for sustainable, long-term growth by turning clients and caregivers into loyal promoters. By providing home care professionals with detailed, unbiased clients and caregiver feedback captured through monthly phone… Learn more about Home Care Pulse.
Insightrix Research Inc. is an award-winning market research firm, based in Saskatoon, Saskatchewan, since 2001. We aim to create Eureka! moments and to be a catalyst for action. We start with a research approach that looks beyond the superficial to uncover people’s true… Learn more about Insightrix.
ozma.io is a low-code platform built specifically for customizable CRM and ERP development, with several ready-to-use solutions provided. Some small and medium businesses are too big to use fixed solutions but still don't earn enough to use serious ERP solutions from SAP or… Learn more about ozma.io.
Qudini provides innovative technology that enables brands to transform their in-store Customer Experience. The Qudini platform is used by global retailers (such as John Lewis, House of Fraser, O2 Telefonica/Movistar global and many others, as well as… Learn more about Qudini.
Resolver Group is the market leader in consumer complaint resolution. Our extensive insight into consumer complaint data and innovative services are helping to champion better outcomes for everyone. Resolver offers consumers a unique, independent online resolution service free… Learn more about Resolver Group.
Introduced to the market in 2016, Simplesat represents a comprehensive customer satisfaction solution tailored specifically for small to medium-sized Managed Service Providers (MSPs) and technology companies. The core principle guiding Simplesat's approach is centered around… Learn more about Simplesat.
Verified Credible is a third party testimonial verification service. Verified Credible independently verifies testimonials for corporations, products and services. Learn more about Verified Credible.