CallFinder

CallFinder is a leading provider of cloud-based speech analytics software, designed to deliver measurable results for businesses across all industries and sizes. Our platform empowers organizations to unlock powerful insights from customer conversations, driving smarter decision-making, improved customer experiences, and enhanced agent performance.

Built with flexibility and scalability in mind, CallFinder seamlessly integrates with your existing call center operations, making it easy to analyze 100% of recorded calls without manual effort. Our automated speech analytics technology transcribes and categorizes calls in real time, helping you quickly identify trends, track performance, and monitor compliance.

One of CallFinder’s standout features is its focus on agent coaching and development. With built-in tools for automated scorecards and quality monitoring, managers can provide consistent, data-driven feedback to customer service teams, ultimately improving employee engagement and customer satisfaction. The platform also detects emotion and sentiment within calls, giving businesses a deeper understanding of customer needs and expectations.

Our clients use CallFinder to reduce customer churn, increase first-call resolution, identify training opportunities, and ensure regulatory compliance. Whether you're in healthcare, financial services, retail, or any other customer-facing industry, CallFinder equips you with actionable intelligence to boost operational efficiency and strengthen your brand reputation.

As a fully cloud-based solution, CallFinder offers fast deployment, secure data handling, and minimal IT involvement. Our expert onboarding and support teams ensure a smooth transition and long-term success with the platform.

At CallFinder, we believe that every customer interaction holds valuable information. Our mission is to help you harness that value through advanced speech analytics—turning everyday conversations into strategic assets for growth.