Caresmartz
★★★★★ 5.0 · 51 Reviews
What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Friday, November 1, 2019
“We use Caresmarrtz as the homebase for our operations. We…”
We use Caresmarrtz as the homebase for our operations. We are able to track clients, employees, EVV, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.
★★★★★
Friday, November 1, 2019
“I like Caresmartz360 because it is user friendly, the customer…”
I like Caresmartz360 because it is user friendly, the customer service is outstanding. I've used CS360 for 3 years now and wouldnt change a thing!
★★★★★
Thursday, October 31, 2019
“STABLE! Caresmartz use great business logic. They seem to have…”
STABLE! Caresmartz use great business logic. They seem to have a good handle on the future and what will be coming and help us automate for us.
★★★★★
Wednesday, October 30, 2019
“I like the ease of use in Caresmartz360, it is…”
I like the ease of use in Caresmartz360, it is user friendly especially for someone not tech savvy.
★★★★★
Tuesday, October 29, 2019
“The best part of using Caresmartz is how user-friendly and…”
The best part of using Caresmartz is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in Caresmartz.
★★★★★
Monday, October 28, 2019
“I do like that I can access our information from…”
I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust. Love Caresmartz360 as our saviour
★★★★★
Sunday, October 27, 2019
“When I started at my new company 8 months ago…”
When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Caresmartz offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Caresmartz would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!
★★★★★
Saturday, October 26, 2019
“I knew what I was looking for to work "smarter,…”
I knew what I was looking for to work "smarter, not harder" when I began my own home care agency, and Caresmartz had everything I was looking for and more! I was looking for a management tool that would allow me the capability of accessing company records from any computer, tablet or smart phone for "on-the-go" field management. Love the intuitiveness
★★★★★
Friday, October 25, 2019
“I have been using Caresmartz360 for over a year now…”
I have been using Caresmartz360 for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!
★★★★★
Thursday, October 24, 2019
“Compared to our previous software. Caresmartz360 software helps tremendously in…”
Compared to our previous software. Caresmartz360 software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with Caresmartz.
