ComplianceQuest Reviews

Kirsty Richards from World Travel Protection (251 - 500 Employees)

This solution is a true OTB option that has been very easy to configure to our company's needs. CQ have gone above and beyond to work with us to deliver to a timeframe that suited us through the travel periods. I highly recommend the team at CQ. They were able to understand what we were trying to achieve and worked with us until we achieved it.

Daniel Hoffmann from Empower Pharmacy (501 - 1,000 Employees)

ComplianceQuest is a great product with excellent support staff. It was a perfect fit for our needs. The product offers a lot of different compliance oriented modules and can be customized to meet your individual data needs and challenges. They also have a very fast and reliable support staff. There are quite a few permissions and the User side can in some places be a little complex, but they offer a full support and training during setup. So it made it pretty easy once we got the hang of it. Overall, it is a great product.

Rhett Fountain from Altex Energy Ltd (51 -100 Employees )

We purchased and implemented both a QHSE package and a custom maintenance management/scheduling specifically constructed for our unique business needs. VERY happy with both the way they are today, and Compliance Quest has been instrumental in getting us up and running and in helping us achieve a lot more since. Like any software rollout we needed early support, QC lined up the appropriate resources to support and help educate us on our product and we've been flying ever since.

Thanks Compliance Quest, much appreciated!

Zachary Klein from Show Me Quality Consulting (11 - 25 Employees)

I got to work with ComplianceQuest while implementing a new software for the company that I currently work for. The implementation team that assisted with the development and deployment was incredible. Always well prepared, willing to help out at odd hours and able to take and fulfill almost all of the odd or weird customization requests that we made throughout the process. Overall a great experience.
Only thing I was disappointed with at all was the time frame it took to get the job done, while the sales reps made it sound like it would be a 4-5 week job, it ended up being a 6 month implementation period to get it live. This was partially due to different factors that were out of their control however so it certainly is not a deal breaker. I would recommend this system to anyone looking for a great platform with an even better team behind it

Lisa Fuller from PGT Innovations (1,001 - 5,000 Employees)

Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000 SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly.
Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.
CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start!

Kippy Hillhouse from YKK (U.S.A.) Inc. (501 - 1,000 Employees)

“Before CQ, YKK had been using outdated software from the 1990s. I knew YKK needed something more modern and flexible. We looked at our current vendor’s cloud-based option, but it wasn’t a viable choice because it mirrored the premise-based solution and lacked the features we needed. We were sure about what we wanted:
- We needed an enterprise quality management system (EQMS) that was not only cloud-based, but also included built-in features, functionality, and workflows to make current processes easier
- To comply with the company’s goals and core values
- We wanted to generate and share reports quickly and easily

All of this and more was achieved when we picked ComplianceQuest as our EQMS. I’ve rarely seen anyone hit a target like that as quickly as we did, especially with the number of documents to migrate (3,000) and customization's to Corrective Action and Preventive Action application. Greatest value:
- Radically improved reporting capabilities
- Cloud-based platform with increased agility, efficiency, and speed

Everything is automated and fast; we can generate reports for information, strategic, and planning purposes, which makes a huge impact on our productivity and efficiency.
The support and communication at ComplianceQuest have been top-notch, even on days when there was a lot of pressure.”

Amy McCrindle from Aphria Inc. (1,001 - 5,000 Employees)

ComplianceQuest will provide your company the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

Lachlan Grey from PGT Innovations (1,001 - 5,000 Employees)

Of all the eQMS systems we evaluated, ComplianceQuest has fit our needs ideally. We have been running our entire $700MM business on spreadsheets and shared drive folders for years.
ComplianceQuest is an absolute game changer for finally getting our processes under control and pinpointing improvement opportunities.
The system, the support and the ease of use (even for a dinosaur like me) are unmatched in the market space.
Highly recommended!

Tim Purdie from Aphria Inc. (1,001 - 5,000 Employees)

ComplianceQuest delivered on their promise at every stage of our implementation. Grounded in the scalability of the force.com platform, CQ transformed our quality management operating capabilities overnight and we are delighted at the fully integrated partnership result. We now have fully digital real-time informatics and ability to implement change in a highly transparent manner to meet the demands of our high growth business. Aphria is setting the standard as a worldwide leader in the cannabis industry through a diversified approach to innovation, corporate citizenship, strategic partnerships and global expansion.

Tim Bright from IsoAid

As a long time life sciences Quality Systems professional and leader, I have been exposed to many different Quality System tools and implementations. Some of these implementations have been nightmares with timelines that drag on and resource drains that can never be regained. ComplianceQuest, however, stands tall in my experience as a true cloud based, SalesForce eQMS application that is quite ready to go, out of the box. With minor configuration and data migration, it is ready to fit any business model. Powerful analytics and real time collaboration is at your fingertips within weeks, not months or years! I have witnessed these transformations first hand and hands down, ComplianceQuest is above the rest!