ExamSoft
★★★★★ 2.6 · 5 Reviews
What is ExamSoft?
ExamSoft, part of the Turnitin family, is an education technology company based in Dallas, Texas, that builds scalable software solutions that provide a high level of exam security and integrity to education and certification institutions across a variety of verticals, settings, and modalities. ExamSoft software gives educators and test-takers actionable data to improve performance and create meaningful efficiencies in grading, exam-building, psychometrics, and overall assessment. The ExamSoft mission is to deliver superior assessment solutions to increase learning performance for every student, instructor, and institution. ExamSoft currently serves more than 2,100 prominent academic, certification and licensing programs and has successfully administered over 75 million exams. We believe that we have achieved this level of adoption thanks in part to listening to clients’ needs and developing solutions to address an ever-changing assessment landscape. Our commitment to creating the best platform possible is also a big reason for our 98% client retention rate. The combination of a comprehensive assessment solution that includes item banking, exam authoring, and extensive reporting capabilities, facilitated by secure exam delivery with our unique offline exam capability on Windows, Mac, and iPad, provides clients with a best in class solution. Moreover, the ability to assess students on a summative, formative, subjective, or objective level has proven invaluable for ExamSoft clients. We believe in delivering a comprehensive, yet constantly evolving solution. Partnering closely with our client base has been paramount to our success. Client suggestions and feedback have helped to structure a flexible and collaborative environment for clients and ensure our platform’s versatility. Our software has proven itself to be reliable and secure and has successfully delivered over 90 million exams. It is our fundamental conviction that exams can not only play the traditional role of assessing student knowledge, but can play a critical role in improving student learning outcomes thanks to actionable data available to all end users in real-time.
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ExamSoft Reviews (5)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
ExamSoft divides sharply between institutional users who praise it and individual students who report serious problems.
Institutions highlight intuitive setup, strong security, and powerful reporting that integrates with learning management systems and delivers item analysis instantly. Administrators say staff training takes minimal time, and they value the ability to build exams from question banks aligned to certification blueprints like NCLEX-RN. Support is described as responsive and collaborative. One school reported a 96% board pass rate and credited the software with reclaiming significant staff time.
Individual students, however, describe persistent access and technical failures. They report problems downloading software, accessing quizzes, uploading results, and logging in—issues that persist for weeks despite support contact. One reviewer claims the software modified their computer settings without permission and made them unrecoverable. The refund policy draws particular anger; users say terms are unclear and the company refuses refunds after download, even if students drop courses or change majors.
The split appears stark: the product works well for institutions managing high-volume testing and controlling deployment, but fails regularly for individual users and lacks flexibility on billing disputes. Prospective buyers should verify their use case carefully matches the institutional model where the software excels.
★★★★★
Monday, August 28, 2023
“I purchased this program and had to change majors. What…”
I purchased this program and had to change majors. What they don’t make clear is that if you accept their terms and don’t read it completely you will not get a refund. Once you download the software you are out the money. They do not care if you have dropped the course or not they already have your money regardless. I will never purchase this again, they have not worked with me at all on getting a refund and basically just told me too bad. When circumstances come up in life and have to change your major then they should be willing to work with you. I would never recommend this to anyone.
★★★★★
Wednesday, April 8, 2020
“Examsoft changed my computer's background then hacked all of my…”
Examsoft changed my computer's background then hacked all of my settings so that I could not change it back. I had to do tons of research to try and figure out how to undo what examsoft did to my computer. Terrible software. Who do you think you are, examsoft? You think you have the right to hack the settings of peoples' computers? Awful product. Would not recommend if you like your computer. If you hate your computer, by all means, download exam soft because it will surely destroy your computer for good.
★★★★★
Monday, February 3, 2020
“Absolutely terrible from the get go, I've had issues ranging…”
Absolutely terrible from the get go, I've had issues ranging from paying the company and still having to be on the phone for hours with customer service to find out I just don't have access which ends up taking weeks to get. There's issues downloading the software, there's issues downloading quizzes and tests just to take them, there's issues uploading results from quizzes and tests, and there's issues logging onto the software. I'm sure I could list more...It's extremely frustrating when you are required to buy the software for your school program just to run into these issues all the time. You pay for a service that doesn't deliver, I want my money back.
★★★★★
Monday, September 17, 2018
“This product is extremely intuitive. I trained staff in one…”
This product is extremely intuitive. I trained staff in one 30 minute setting. Setting up our platform with question banks and assessments was quick and easy. I was able to upload exams and questions used when testing in our learning management system. Security is spot - on with no cheating scandals associated with the software since implementation. Item analysis is instant after the exam and provides all the statistics needed to quickly review, finalize, then post grades by pushing them to our learning management system grade book. We are super happy about the time we got back after implementation of the product. Reporting features are excellent, available per exam and longitudinally. We were able to tag all of our questions using the Client’s Needs categories and then build our exams using the NCLEX-RN exam blueprint. The blueprint updates in real time. Our board pass rate is 96%! Students love the features such as highlighting and graying out omitted potential answers. ExamSoft is working on new question types to keep up with the new NCLEX question types that measure judgement. Their help desk is very responsive and knowledgable. Overall, our satisfaction is 100%! We implemented an iPad requirement for our students and the students prefer to test on their own devices, we are super happy because we no longer have to fight over the computer labs with the other colleges. ExamSoft does Assessment on Tour mini conferences and will come to your school to provide educational sessions presented by faculty members from various colleges that use this product. This is very beneficial to ensure you are getting the most from this software.
★★★★★
Sunday, September 16, 2018
“We're using ExamSoft to deliver secure, high-stakes examinations and more…”
We're using ExamSoft to deliver secure, high-stakes examinations and more frequent, low-stakes quizzes to students on our higher education campus. The testing platform allows us to test large groups of students at one time. More importantly, the data we're collecting about student performance is informing efforts toward quality improvement and providing students with better feedback about their progress in a course or program. The support and direction we receive from ExamSoft is outstanding. They listen to our needs and act on them. When progress is slower than we want it to be, they are transparent about challenges and share plans for enhancing the user experience. ExamSoft does a great job of showcasing the way their clients are using the software in a variety of educational settings so that we can learn from one another.
