Freshchat
★★★★★ 5.0 · 4 Reviews
What is Freshchat?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions Smarter Conversations: Available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: Unified inbox experience to manage conversations across digital channels Best-in-class AI chatbots that focus on intent and engagement Proactive messaging using hyper-targeted rich media campaigns Intelligent load balancing and auto-routing capabilities Seamless integrations via a rapidly growing app marketplace and custom APIs Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh
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Freshchat Reviews (4)
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Freshchat receives consistently strong marks from users across four reviews, all rating it five stars. Users praise its customizability, ease of setup, and ability to handle customer conversations without requiring constant agent availability. The ticket assignment system and integration with tools like Freshdesk and third-party platforms stand out as particularly smooth to implement. Several reviewers highlight practical features like chatbot contextual messaging for sales, webhook data retrieval, and automated customer notifications via email or push when agents come online.
The platform appears especially valuable for teams with variable staffing—one nonprofit foundation noted it solved their challenge of working with volunteers who cannot maintain round-the-clock coverage. Another user emphasized how the bot can pre-gather customer information (name, phone, email) before handing off to an agent, improving efficiency. No significant criticisms appear across these reviews; users consistently report quick setup, intuitive workflows, and meaningful improvements to customer service operations.
★★★★★
Wednesday, September 28, 2022
“I use Freshchat to interact more easily and quickly with…”
I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain data to provide users with the corresponding information, the one they are especially looking for, such as the status of an order, a payment, invoices or any type of activity that is related to our company and the use of this platform.
★★★★★
Saturday, September 17, 2022
“One of the things I like most about this messaging…”
One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
★★★★★
Friday, August 26, 2022
“Good and Easy setup of Integration between Freshdesk and Freshchat.…”
Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
★★★★★
Friday, December 8, 2017
“Switching to Freshchat for the customer support in our foundation…”
Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors like Zendes our agents won't need to be online all the time. A customer asks something, the bot gathers relevant information such as name, phone and e-mail and once one of our agents is online they reply to the chat. The customer will be notified by e-mail or pushnotification. The customer can even leave our website due to this e-mail notification. As we work with volunteers we can never guarantee to be online all day but now with Freshchat we won't miss a chat anymore!
