Thursday, April 15, 2021 #87654 Michael M No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip through the cracks. If your customer service department depends on someone forwarding each incoming email to the appropriate employee to handle then Hiver is the perfect solution. You can now have complete oversight and accountability for everyone on your team. It's certainly a win for your customer service department and a definite win for your customers. Did you find this review helpful?
Thursday, April 15, 2021 #87655 Allison V If you have a team of folks who manage different areas of the business but want one central place for all incoming emails/inquiries, Hiver could be a great business solution for you. Our organization had been looking for a good email management system but the others we considered all required having a different system open *along with* our current email. Hiver is our one-stop-shop for customer service. We use email aliases for the majority of our correspondence with members and being able to set up multiple mailboxes keeps us organized. Being able to easily organize incoming inquiries allows us to respond to our members more quickly and efficiently, ensuring that the correct team member is responding. Did you find this review helpful?
Monday, May 12, 2014 #14037 John McFadden Excellent, Grexit is user friendly and makes things so much more productive. All i have to do is add a label and without any effort assign tasks. Worthwhile product. 1 of 1 people found this review helpful. Did you find this review helpful?