What is HostBill?
HostBill is self-funded, privately owned company based in Poland. We helped over 2000 companies around the globe from various industries to build their brands on top of a stable billing, automation, support and client management solution that HostBill provides. The idea to create the platform was born in 2008 from co-founders experience - working as system administrators and software developers in various hosting companies. Over the next 10 years, thanks to the co-founders dedication and passion for programming, HostBill has became the innovation leader, setting trends in the industry. Fast release cycle and regular updates helped us build strong community behind the product, confirming that HostBill can make thousands of system administrators and hosting companies owners lives better.
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HostBill Reviews (1)
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- ★★★★★1
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Review Summary
Generated using AI from real user reviews
HostBill's interface and features appeal to prospects, but its sales support process severely hampers adoption. The reviewer waited two weeks for answers to presale questions, then received no response to a follow-up inquiry months later. Beyond slow response times, the company offers no phone or chat support, no presales demo, and requires buyers to purchase and install a live Linux instance just to test the platform—with an unclear refund process if it doesn't fit their needs. The Poland-based operation with no U.S. presence or dedicated sales team appears understaffed for customer outreach. Competitors like Blesta and WHMCS offer more accessible presale engagement, which pushed this prospect to consider alternatives despite preferring HostBill's product design.
★★★★★
Wednesday, July 14, 2021
“I originally contacted HostBill back on 10/28/20 with pre-sale questions…”
I originally contacted HostBill back on 10/28/20 with pre-sale questions and a request for demonstration. After receiving an immediate automated (no-reply) acknowledging receipt of my email request, it took HostBill two-weeks (11/10/20) to respond to my questions. That delay led me to consider other U.S.-based business automation platform competitors like Blesta, WHMCS, and other (even though we prefer HostBill's interface and features). In a final attempt to obtain answers and purchase their platform, I reached out to them again on 7/1/21 and am still awaiting their response. HostBill appears to -- and may well be -- a phenomenal product, but based on their customer service, the world may never know. Bottom line... based in Poland (no U.S. division/representation), email only communication (no sales/support phone numbers, immediate chat capability, etc.), no company-hosted pre-sale demonstrations (must purchase platform and install full 'live' Linux instance of product in order to demo/test, then decommission/uninstall and petition for refund if product doesn't meet needs), understaffed/poor response times, support requests/options limited to ticketing system (must have purchased HostBill to get a response from Support regarding even pre-sale technical questions), etc., etc. For a company who's literally ready to purchase their platform, but unable to marshall a response, it's really difficult to recommend HostBill regardless of how impressive their product is. =/
