iContracts
★★★★★ 5.0 · 17 Reviews
What is iContracts?
iContracts’ goal is simple – to deliver better solutions for managing contracts, policies, and the revenue cycle that are faster, easier and less expensive to implement. Founded in 2007, iContracts has been relentlessly building world-class solutions to serve a variety of industries including Life Sciences, Healthcare, and Education. Our comprehensive suite of fully integrated cloud-based contract, policy and revenue management solutions helps companies improve collaboration, expand visibility, reduce costs, stop revenue leakage and optimize performance.
Alternatives to iContracts
CobbleStone SoftwareSpotlightCobbleStone Software is a best-of-breed, global provider of enterprise contract lifecycle management and eProcurement… Learn more about CobbleStone Software.
JuroSpotlightThe AI-enabled contract automation platform enabling legal & business teams to create, execute & manage contracts faster than… Learn more about Juro.
SymfactSymfact is an international company with an industry leading software solution for document and workflow management. We… Learn more about Symfact.
OutlawOutlaw is a modern contract management solution that streamlines the contract lifecycle for organizations - from templated… Learn more about Outlaw.
GatekeeperGatekeeper is a simple to use, cloud-based Contract & Vendor Management solution designed to bring clarity and control to your… Learn more about Gatekeeper.
intelligentcontractCloud9 Software has provided business consultancy since 2005. We have people with experience of delivering professional… Learn more about intelligentcontract.
ContractSafeContractSafe is an intuitive cloud-based contract management software that helps users easily keep track of all their documents… Learn more about ContractSafe.
EvisortEvisort is the leading transformative business solution for contract lifecycle management and analysis. Powered by proprietary… Learn more about Evisort.
CloudtractCloudtract is the world’s simplest contract management tool for your business. Set an alert, store your contracts all in one… Learn more about Cloudtract.
ContractHeroContractHero is the leading contract management software for mid-sized and enterprise businesses. Our AI-powered platform… Learn more about ContractHero.
iContracts Reviews (17)
- ★★★★★17
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
iContracts earns consistent praise across all 17 reviews, with every reviewer giving it a 5-star rating. Users emphasize ease of use and quick training—many report onboarding staff in under an hour—alongside strong customer service that reviewers describe as responsive and helpful. The user-friendly design and customization options are frequently cited as key reasons for switching from competitors, particularly around pricing models based on user count rather than contract volume.
The main criticisms are minor and technical. Several users mention that milestone or reminder setup can be confusing initially, though they note the system works well once configured. A few wish for built-in e-signature capability rather than relying on third-party integrations like DocuSign. One reviewer notes that the system's extensive functionality can feel overwhelming during implementation, and another mentions occasional performance slowdowns that are quickly resolved by support.
Beyond functionality, users consistently highlight the implementation and support experience. Reviewers praise the implementation team for clear guidance and seamless migrations from previous systems. Adoption benefits mentioned include streamlined workflows, reduced email communication, centralized contract storage, and automated renewal reminders that help users stay organized. Healthcare organizations particularly value the system's compliance tracking and reporting capabilities through customizable views.
★★★★★
Thursday, July 16, 2020
“Review Title Great Product, Great Team Pros Simple to email…”
Review Title Great Product, Great Team Pros Simple to email internally or externally all or some of the contract documents. Cons Integration was seamless on the UCM side; it's always a challenge to change our user's habits.
★★★★★
Thursday, July 16, 2020
“Review Title iContracts Pros The ease of use, I can…”
Review Title iContracts Pros The ease of use, I can usually train someone on it within a 1/2 hour. Cons creating reports for milestones were challenging Reasons for Choosing Universal Contract Manager My purchasing team chose this SW. Comments (Benefits) Good software, I used it when i was the Concur Administrator at PCA (Packaging Corp of America) - I really didn't like it there since they gave us input access, and if I made a typo, there was no correcting it.
★★★★★
Thursday, July 16, 2020
“Great product, customer service, and price! Pros Pricing structure based…”
Great product, customer service, and price! Pros Pricing structure based on number of users rather than number of contracts was the #1 reason we switched. I really appreciate that iContracts is constantly improving and enhancing their software. Customer Service is OUTSTANDING! Cons I struggle a bit with setting up new users and giving them access specifically to the contracts they need, but, that is more likely because I don't do it very often. Reasons for Choosing UCM Healthcare is highly regulated and our accrediting body gives us much to think about and be accountable for. We wanted a contract management system that was powerful, robust, easy to use with the capability to track our contracts and report out many different items, We utilize the Views quite a bit and make excel reports from the Views. The implementation team was very helpful too. Switched From MediTract
★★★★★
Thursday, July 16, 2020
“Review Title Great functionality and always improving Pros Ease to…”
Review Title Great functionality and always improving Pros Ease to roll out new users and also to manage milestones Cons Integrated signature tracking without using a third party, such as DocuSign, would be a plus. Reasons for Choosing Universal Contract Manager Pricing, compatibility to our current processes and also to our desired future workflow state.
★★★★★
Thursday, July 16, 2020
“Review Title Great product for $ and helped put us…”
Review Title Great product for $ and helped put us on track Pros The milestone notifications help me organize my tasks by priority and know I'm staying on track. Cons Some of the settings are confusing and a little misleading by their terms, but once it's set up you're good to go. Comments (Benefits) Our overall experience has been wonderful. We were trained after purchasing and when questions arose, they were quickly answered. We were able to implement use of the product quickly organization wide.
★★★★★
Friday, July 10, 2020
“Review Title Great product and User Friendly Pros iContracts has…”
Review Title Great product and User Friendly Pros iContracts has totally changed how we manage our contracts. The ease of use and vendor support has been great! Cons So far, I can't say there isn't anything we don't like. Reasons for Choosing Universal Contract Manager Quality, price, and user friendly. Comments (Benefits) Excellent. Feel free to reach out if you have questions. [SENSITIVE CONTENT HIDDEN]
★★★★★
Friday, July 10, 2020
“Review Title Great product for contract retention, tracking and ease…”
Review Title Great product for contract retention, tracking and ease of use Pros Easy to understand software, customer friendly and fantastic support Cons Some of the features are slightly hard to understand how to use Reasons for Choosing Universal Contract Manager Price, ease of use, customer service, and quality beat Ntracts to pieces Comments (Benefits) Great product, ease of use and customer service!
★★★★★
Thursday, July 9, 2020
“Review Title Excellent Customer Service and Product Pros iContracts is…”
Review Title Excellent Customer Service and Product Pros iContracts is user friendly and easily customizable to meet our organziations needs. Cons It would be great if the term end-date would automatically update upon renewal. Reasons for Choosing Universal Contract Manager We choose iContracts because the product demo seemed to meet all of our needs and we had a good experience with every staff member we worked with along the way. Reasons for Switching to Universal Contract Manager The other product was difficult to use, not easy to customize, and expensive. Comments (Benefits) Working with iContracts has been fantastic. The implementation team clearly explained that process, was ready and able to answer all of my questions, and migration from our previous contract system was seamless. The customer service is top-notch and fun to work with.
★★★★★
Sunday, April 5, 2020
“We have been using Universal Contract Manager (UCM) by iContracts…”
We have been using Universal Contract Manager (UCM) by iContracts for 2.5 years. The iContracts contract management system has streamlined our entire contract process from contract originator through authorized signer, making the whole process much more efficient. Because the entire process is online/electronic, hard copies of contracts are no longer passed from one office to another; they are electronically routed through the system according to the workflow that we set up. The UCM serves as the official repository for all of our contracts. Contracts are easy to find using the global search feature and everyone is working from the same contract copy. We love that all users have the ability to check the status of their contracts at any time. This has cut down on the number of phone calls to various offices checking on contract status. Our users are also able to set up milestone reminders to alert them when a contract is up for renewal. (View Capterra for full review)
★★★★★
Tuesday, August 13, 2019
“Review Title Helpful Functional Product Pros This product has helped…”
Review Title Helpful Functional Product Pros This product has helped us organize our data and streamline our workflows. Previously, we had a hard time finding all our information in one place and eliminating redundancies, and UCM has helped us feel more secure with the data that we have. The system has also streamlined our workflows and communication, helping reduce emails between team members. In the future, once we have integrated our system with DocuSign, we look forward to moving to paperless processes and files. Cons The benefit of this product is also a curse: it has so much functionality that it can be overwhelming to learn and to integrate with current processes. Comments (Benefits) We have used this to dramatically improve the organization and accessibility of our contracts, and switch to paperless storage of employee files. This has helped keep team members up to date and on the same page regarding workflow.
