IDT Express
★★★★★ 1.5 · 4 Reviews
What is IDT Express?
IDT is one of the largest carriers of international voice traffic, handling over 28 billion international minutes annually. IDT Express is IDT's online portal, that allows you to run your voice termination business the way you want to, however big or small your company. It combines global VoIP connectivity with market-leading rates and a unique, self-serve portal, giving you the power to purchase DIDs and manage IPs, termination quality, payment methods and more, in just a few clicks. The online portal has many features that will maximise business performance, such as access to market leading rates, anti-hacking features and reporting, including CDRs and real time traffic profiles. Leverage the global buying power of IDT and start to maximize your wholesale voice termination and DIDs business - why not try it for free!
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IDT Express Reviews (4)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
- ★★★★★2
Review Summary
Generated using AI from real user reviews
IDT Express receives consistently poor ratings, with users reporting severe quality and support failures across the board.
The main complaints centre on unreliable call routing and service degradation. One long-term customer describes choosing between routing divisions as meaningless—account managers allegedly prioritize margins over service quality, resulting in frequent call failures, false answer detection, and inconsistent performance. Another reviewer cites zero support alongside poor voice quality across all divisions. A third user reports that after payment, the company becomes unresponsive, blocks communication channels, and provides no feedback or assistance.
The pattern across reviews suggests systemic issues: users feel misled by advertised service tiers that don't materialize in practice, and support disappears once contracts are signed. The few reviews available are uniformly negative, with no countervailing praise for specific features or use cases. For buyers evaluating this vendor, the evidence points to serious reliability and customer service risks.
★★★★★
Monday, September 28, 2020
★★★★★
Monday, December 9, 2019
“Terrible quality on all voice divisions. + No support.”
Terrible quality on all voice divisions. + No support.
★★★★★
Thursday, January 25, 2018
“We started working with IDT in 2016. They tout serving…”
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scense. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.
★★★★★
Tuesday, November 3, 2015
“IDT Express providing very bad services to him client. before…”
IDT Express providing very bad services to him client. before making payment all staff responce at the time and support for the account. When once get payemnt no reply to his client even skype also login and block to the customer. They are total provide very very very very bad service to the customer. Even no one provide proper feedback to the customer. over all idt express fraud company and not providing support after the payment. Dear All guy pls think before taking any services and voip from idt express.
