What is InGenius Software?
InGenius connects your existing business phone system to your CRM using computer telephony integration (CTI). Ignite agent productivity and earn happier customers with the most flexible, scalable, and extensible CTI solution on the market.
Drive more successful service and sales with one simple, smooth integration that supports unique and complex contact center workflows.
InGenius helps customer service centers improve CSAT scores and NPS, as well as drive more successful IT helpdesk support and outbound sales. Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights delivered right to their desktop in the moment for more efficient and effective conversations. Increase case handling capacity with blended omnichannel agent support, while reducing case resolution times. Streamline even the most complex workflows with custom integrations.
Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with your Avaya, Cisco, Genesys, Mitel, or Twilio phone system. InGenius supports on-premise, hosted, and hybrid telephony systems and can even facilitate seamless cloud migrations while eliminating downtime for your end users.
Visit our website to learn more about digitizing the phone channel using InGenius: https://uplandsoftware.com/ingenius/
Or watch our short explainer video: https://uplandsoftware.wistia.com/medias/67sdv0g1qk