What is Knowmax?
Knowmax is an AI Guided Knowledge Management Platform, that empowers CX teams to deliver mistake-proof customer service across channels with actionable knowledge. With Knowmax, you can easily create scripts for your agents using AI author tools. And when they’re on calls, the AI search makes sure they can quickly get the right script, so they always have the perfect response at their fingertips.
Key Features
Interactive Decision Trees to guide agents with next best action steps and scripts
Omnichannel knowledge management platform
AI search
DIY Knowledge Management Platform
Visual Guides
Integrations
Knowmax integrates seamlessly with your CX tools like Zendesk, Talkdesk, Freshdesk, Freshchat, Salesforce, SAP, Ameyo, Genesys, Chrome, and more.
Industries:
Knowmax is best for
Telecom | Fintech | Banks | Insurance | ISPs | Ecom.| Travel and Hospitality
Pros
Dynamic Knowledge base to organize content into multiple formats
Next best action workflows
Step-by-step visual guides
Detailed reports and analytics on knowledge use
Knowmax helps in :
- Reducing AHT (Average Handle Time)
- Improves FCR (First Call Resolution)
- Promotes Self -service
- Improves Agent efficiency
- Reduces OPEX Cost
How can Knowmax improve your Customer Service?
Knowmax seamlessly integrates with your existing CX tools and communication channels like CRM, chat, telephone, and more to deliver omnichannel CX.
With its AI capabilities you can empower your agents with instant answers, knowledge authors with faster content creation, and admins with detailed insights to optimize knowledge content.
By integrating knowmax into your self-service portal, you can improve your ticket deflection by empowering customers to quickly resolve common queriers through chatbots, FAQs and how-to guides.
To learn more about how you can also leverage the power of Knowmax for better CX, contact sales@knowmax.ai to get a quote for your requirements.