Knowmax

Knowmax

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What is Knowmax?

Knowmax is an AI Guided Knowledge Management Platform, that empowers CX teams to deliver mistake-proof customer service across channels with actionable knowledge. With Knowmax, you can easily create scripts for your agents using AI author tools. And when they’re on calls, the AI search makes sure they can quickly get the right script, so they always have the perfect response at their fingertips.

Key Features Interactive Decision Trees to guide agents with next best action steps and scripts
Omnichannel knowledge management platform
AI search
DIY Knowledge Management Platform
Visual Guides

Integrations
Knowmax integrates seamlessly with your CX tools like Zendesk, Talkdesk, Freshdesk, Freshchat, Salesforce, SAP, Ameyo, Genesys, Chrome, and more.

Industries:

Knowmax is best for Telecom | Fintech | Banks | Insurance | ISPs | Ecom.| Travel and Hospitality

Pros

Dynamic Knowledge base to organize content into multiple formats
Next best action workflows
Step-by-step visual guides
Detailed reports and analytics on knowledge use

Knowmax helps in :

  1. Reducing AHT (Average Handle Time)
  2. Improves FCR (First Call Resolution)
  3. Promotes Self -service
  4. Improves Agent efficiency
  5. Reduces OPEX Cost

How can Knowmax improve your Customer Service?

Knowmax seamlessly integrates with your existing CX tools and communication channels like CRM, chat, telephone, and more to deliver omnichannel CX.

With its AI capabilities you can empower your agents with instant answers, knowledge authors with faster content creation, and admins with detailed insights to optimize knowledge content.

By integrating knowmax into your self-service portal, you can improve your ticket deflection by empowering customers to quickly resolve common queriers through chatbots, FAQs and how-to guides.

To learn more about how you can also leverage the power of Knowmax for better CX, contact sales@knowmax.ai to get a quote for your requirements.

Knowmax Key Features

decision trees

Knowledge base

Picture guides

Reduce Average Handling time

Improve First call resolution

Reduce OPEX Cost

Self-Service

Reporting/ Analytics

East to Create. Curate knowledge

What is Knowmax?


Knowmax Product Details

Decision Support is one of the modules of Knowmax. There are 5 other modules that are equally important in providing better customer experience and they have been listed below:

  1. Knowledge Base
  2. Learning Management System
  3. Visual Guides (We call it Picture Guides)
  4. AI-chatbots Knowmax is complete suite for Customer Experience domain

Countries Knowmax Services Available In

Europe | Middle-east | South-east | Africa | United States | United kingdom


Knowmax Pricing

  1. Please contact us for pricing : Knowmax.ai
  2. Annual Subscription only
  3. Purchase in $ only

Knowmax Free Trial Information

Yes. Free trial is available after an E-meet with our experts


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