What is Mercer?
At Mercer, we make a difference in the lives of more than 115 million people every day by advancing their health, wealth and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 80 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.
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Mercer Reviews (7)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★7
Review Summary
Generated using AI from real user reviews
All seven reviews rate Mercer at one star, citing severe failures in customer service and problem resolution that make this a unanimously negative assessment.
Reviewers consistently report inaccessible support, describing difficulty reaching representatives, long waits navigating phone systems, and staff who either lack knowledge or don't follow up. Multiple users mention calling repeatedly—some over ten times—without getting answers or callbacks, even from supervisors. Beyond availability, customers say representatives either don't know answers to basic questions or claim they cannot help.
Specific operational failures include delayed or incorrect benefits, miscalculated pension estimates, frozen accounts after contradictory advice from staff, and long gaps between payment due dates and actual receipt. Reviewers also criticize a perceived priority for large clients over smaller customers, and one mentions finding employees using vulgar language on public forums with no response after reporting.
The consistency across all seven reviews—every single one giving the lowest rating and citing poor service quality—suggests systemic issues rather than isolated incidents. Reviewers express frustration spanning years of dealing with the company, with at least one noting their firm is terminating the relationship.
★★★★★
Monday, May 22, 2023
“A disgusting and abhorrent company. As a insider do you…”
A disgusting and abhorrent company. As a insider do you wonder why you recieve poor service? There is no training! Only big cilents matter, That's why you face so much difficulties when speaking to them. Let alone I found mercer employees on public forums expressing sexist and vulgar language, took evidence and reported and was ignored!
★★★★★
Monday, October 21, 2019
“I rate this company somewhere between suicide inducing and brain…”
I rate this company somewhere between suicide inducing and brain damage...it’s called Mercer but maybe a more apt name would be “Merciless”...its phone operators are morons who don’t have a clue how to help anyone...the only thing they are good at is ruining your day.
★★★★★
Friday, December 14, 2018
“Simon FitzPatrick from Essex UK Zero stars. Appalling service. Calculations…”
Simon FitzPatrick from Essex UK Zero stars. Appalling service. Calculations of pension estimates incorrect, queries answered unsatisfactorily or simply ignored, retired end August 2018 first pension payment received end November 2018 together with Sep & Oct payments. They are a bloody disgrace.
★★★★★
Tuesday, April 3, 2018
“0 stars - This company and customer service is horrible...Total…”
0 stars - This company and customer service is horrible...Total disregard for its customers. After over 10 phone calls to inquire as to why my benefits are not active after 3 months of paying for them the situation has still not been resolved. No one every gets back to you (even supervisors) or assures you that the problem it taken care of. Stay away from this company if possible.
★★★★★
Tuesday, November 7, 2017
“If I could give zero stars I would. If you…”
If I could give zero stars I would. If you get through their phone system you are lucky, but then don't expect much as nobody will no the answer to your questions and yes, they will tell you that there is nothing they can do for you. By far the worse experience. Thank goodness my firm is firing them this year.
★★★★★
Friday, October 20, 2017
“totaling devoid of the customer needs. nobody can give a…”
totaling devoid of the customer needs. nobody can give a straight answer been dealing with these people for years and never changes. I would switch if I could
★★★★★
Thursday, August 4, 2016
“Medical Flex pay seems to be run by monkeys, I…”
Medical Flex pay seems to be run by monkeys, I have many different flex pay accounts but they question everything. They froze my account after talking to a rep and he told me it wasn't. After dealing with 10 other companies managing my medical flex account Mercer is the worst! I think they want to keep my money, bad experience.
