ProProfs Help Desk

ProProfs Help Desk

Serchen Index

79.96
Claim this page

What is ProProfs Help Desk?

ProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues. Businesses today increasingly use a cloud-based help desk ticketing system due to its plethora of benefits. Its shared inbox feature helps agents to view, access, and assign tasks to the concerned individual or, team. They can prioritize, label, and mark tickets that need immediate attention. With canned responses and automated messages, agents can automatically communicate with their customers and keep them up-to-date. The help desk software also helps managers to set up workflow rules around filters, priorities, and service level agreements (SLAs).

ProProfs Help Desk Key Features

Canned responses and rule-based automate

Shared inbox

Ticket prioritization

Issue tracking in one place

Timely response with child tickets

Email Integration

Tickets surveys

Incident management

Document Storage

Knowledge Base Management

What is ProProfs Help Desk?


ProProfs Help Desk Product Details

ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.

When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.

When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Customer success managers (CSMs) can organize agents into teams. ProProfs Help Desk makes it easy for you to manage permissions, task assignments, and roles. They also have the freedom to set up their workflow rules around service level agreements (SLAs), filters, and priorities.


ProProfs Help Desk Free Trial Information

15 Days free trial


ProProfs Help Desk Support & Customer Service

EMAIL PHONE LIVE SUPPORT TRAINING TICKETS


ProProfs Help Desk Alternatives

Freshdesk

Freshdesk

Help Desk Software

7,948

6,930

21K

65K
Zendesk

Zendesk

Help Desk Software

4,449

15K

108K

157K
LiveAgent

LiveAgent

Help Desk Software

110

1,200

8,159

5,784
Zoho Desk

Zoho Desk

Help Desk Software

9,040

72K

91K

183K
SolarWinds

SolarWinds

Help Desk Software

2,435

20K

20K

123K
HostechSupport

HostechSupport

Help Desk Software

43

N/A

674

432
Salesforce Essentials

Salesforce Essenti..

Help Desk Software

47K

1,740

N/A

790K
Hubspot Service Desk

Hubspot Service Desk

Help Desk Software

5,055

132K

828K

2,067K
Vision Helpdesk

Vision Helpdesk

Help Desk Software

5

N/A

1,467

19K
HaloITSM

HaloITSM

Help Desk Software

32

115

1,672

369

ProProfs Help Desk Reviews

4.6

Excellent!

5 Reviews

Last reviewed on
31 August 2022

What do you think?

Help other software buyers make informed decisions.

Saturday, September 3, 2022

Verified Review

ProProfs Help Desk has successfully put customer service at the heart of our business. The tool has allowed our global team to deliver high-quality service from any part of the world. Customers can get timely support without initiating multiple contacts.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

Did you find this review helpful?

Saturday, September 3, 2022

Verified Review

ProProfs enabled us to keep track of multiple important customer requests and complaints that we missed before we started using it. As a result, we received more follow-up emails from customers. Simply using a Gmail account for customer service doesn’t work for us. We learned the hard way. So to never miss out on a customer request, we decided to opt for this tool; it has been a great decision so far.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

Did you find this review helpful?

Wednesday, July 6, 2022

Verified Review

I really like the overall look and feel of this tool. You have to say that despite a great number of features, their design team has done a commendable job in keeping the tool’s interface neat and tidy. All major features are within hand’s reach and the advanced search feature will make searching for past tickets a lot easier. Good job!

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

Did you find this review helpful?

Thursday, October 7, 2021

Verified Review

Prior to using ProProfs help desk, we were using self-hosted software that was installed on our company server. The only problem was that agents were not able to respond to customer queries when they were not at their desks. However, with ProProfs, we are always connected to our customers & no doubt our customer service has improved drastically.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

Did you find this review helpful?

Monday, January 13, 2020

The Help Software is the best I have ever used. At https://www.proprofs.com/helpdesk/ the customer support team helped me step by step even with a standard issue that was common they helped me get through.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

Response from ProProfs Help Desk:
20 July 2021 at 04:08

Thank You for sharing your views on the ProProfs Help Desk.

0 of 1 people found this review helpful.
Did you find this review helpful?
Load More Results