SmartKarrot

SmartKarrot

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What is SmartKarrot?

SmartKarrot is a cloud solution for Customer Success & Account Management, allowing teams to manage Customer Growth (Expansion, Retention & Renewal) with a platform focus on Intelligence & Automation.

  1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
  2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
  3. Our New Age Design with a PLG mindset allows for a great experience for users.
  4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

SmartKarrot Key Features

Configurable Customer Health Score

360 account view

Task Management

Feature usage heat maps

Early Warning System

Multi-channel Campaigns

Segmentation

Survey/NPS

What is SmartKarrot?


SmartKarrot Product Details

SmartKarrot has created the first truly “SUCCESS ORIENTED ARCHITECTURE PLATFORM”

  • Flexible to cater to CS, PS and ES needs in an independent or integrated manner
  • One source of truth for success can be leveraged across the organization leading to higher efficiency and worthy outcomes.
  • Provide feature for all the needs across onboarding to advocacy
  • Extensive Touchpoint Management: High-touch to Hybrid-touch to Tech-touch
  • Provide features and automation for all customer segments and approach
  • Action and execution-oriented platform – Not a system of records alone. SmartKarrot provides the most comprehensive set of actions one can take to influence outcomes - Deep Behavioral Analytics - Strong Personalization Engine - Extensive Automated Actions – multichannel campaigns, in-application guidance, survey and pulse from within the product, engagement tools, early warning system, stakeholder alert engine, real-time health scoring triggers and more..

SmartKarrot Support & Customer Service

We have put our beliefs into practice. We have a process and a team that is built around getting your business success through our platform. We are involved right from the beginning and have our implementation team and customer success team understand your goals and KPIs and integrate with our platform accordingly. The customer success team then trains on using the platform effectively and monitors progress to ensure you meet your goals.

We provide global support through emails and calls.


Countries SmartKarrot Services Available In

We currently have our services available across North America, India and Singapore.


SmartKarrot Pricing

We offer competitive pricing including all features as per below:

Starter Plan: $499/month billed annually up to 5 users ($600/month billed monthly) Growth Plan: $699/month billed annually up to 15 users ($800/month billed monthly) Enterprise Plan & Custom Plan: Contact Us


SmartKarrot Free Trial Information

We offer a 14 day trial period for Starter and Growth plans.


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