Summit Hosting

Sharon Battig from DeMilta Iron (26 - 50 Employees)

Worst customer service ever! Simple resolutions take forever to get someone to respond. Tons of downtime when issue arise because I cannot get anyone to fix the problem in a reasonable amount of time. Their 20 minute resolution time is a joke.

Margaret Oster from Sterling Products (11 - 25 Employees)

Summit Hosting was recommended to our company. Our system has been down for 3 weeks and NO ONE will answer emails or phone calls. Some of the worst service

Ruth from Next Generation Logistics (51 -100 Employees )

Support is horrendous. No one takes any time to make sure things are done correctly. They are happy to charge the credit card each month but lazy on the support side. Can't speak to anyone, details lost in emails....very unfortunate we wasted so much time on this company.

long Tran from digram development (11 - 25 Employees)

I opted for quick books enterprise desktop with cloud hosting. I love QB and got my company to switch from gp to qb. Didn't realize cloud hosting was with a third party. No sure who summit was before this. Even though I paid for summit already we don't have cloud hosting yet. Had to use qb on network bc couldn't wait any longer. Will cancel today. Terrible customer service. They said they will respond in 20 minutes they don't. You call their number and you can't talk to anyone. You have to email for a service order but they won't call you.

Chrys Pope from Assurance AV Solutions (11 - 25 Employees)

Summit Hosting Support not only replied quickly to my request for assistance with a password issue, but also provided a speedy resolution that included an alternate method within the direction-steps given, in case I did not have the first option, (in my case, an icon on my desktop to change the temporary password to a new, permanent one) to complete the process. This timely, thorough & professional approach saved precious time. Not a difficult trouble ticket to resolve perhaps, but their approach treated my problem as important as any other. Without their timely and thorough approach, I would have remained in limbo, with work process - stopped.
As a Quality Assurance professional,
I recognize and sincerely appreciate the thoughtful dedication to customer service that Summit Hosting affords!

David Oderberg from TerraSage Technology Partners (2 - 10 Employees)

We have been working with Stefan at Summit Hosting while migrating a client to their Cloud Hosting service. Stefan has been extremely fast at responding to our requests, even on the weekend, and has been a true partner, helping think through the issues relating to the migration including licensing, storage, permissions, SFTP usage, usernames, and much more. I have no hesitation in recommending Summit Hosting. Respectfully, David Oderberg

Joanne Pontis from Bragato Paving (11 - 25 Employees)

Summit is great at responding quickly to your inquiries and are very helpfu1 and professional in their customer service. I have had good interactions with them would recommend their services to others.

Leonne Bilodeau from Garden Variety (51 -100 Employees )

I have always been impressed by the response time to any ticket I have sent to Summit Hosting

Susan Hill from Susan Hill (2 - 10 Employees)

This service I have used several years. It is easy to use and Support is great very fast and I really enjoy the people

Linda Westendale from RHINO LABOUR TEMP SERVICES LTD (11 - 25 Employees)

Excellent service, always quick and efficient!!