Talkroute

Talkroute

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Talkroute Reviews

4.5

Excellent!

54 Reviews

Last reviewed on
15 May 2020

What do you think?

Help other software buyers make informed decisions.

Tuesday, May 19, 2020

Verified Review

Talkroute is the only VoIP solution that we found that provides all of the features you want from a VoIP phone system and still allows you to use your existing cell phones without being forced to make calls over wifi or data.

I love having the flexibility to receive calls on my computer with their desktop app and take calls on my cell phone when I'm out of my office.

Overall Rating

Ease of Use

Features

Value for Money

Customer Support

Likely to Recommend

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Saturday, September 14, 2019

I think Talkroute is a convenient app to use. It has a few bugs that seem to be iPhone specific, but mostly easy to use. It would be great to have the option to share a voicemail another Talkroute user.

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Thursday, May 16, 2019

Pros: We do not staff an office on a regular basis but we still want to be accessible by our customers so we use Talkroute. It is set up to ring to 4 different people in sequence of our programmed availability. And if we miss a call we can easily look up who we missed a call from.

Cons: When the calls ring in the ringtime gets a little long. That maybe user error on out part!

Overall: Not having regular office hours our customers can still reach us by phone easily. Also we can switch up who gets phone calls by easily switching up who takes calls in which order!

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Thursday, March 21, 2019

"Excellent choice if you are constantly on the go"

For years my team and I have been prisoners at our desks stuck answering calls on old school desk phones. Now that we made the switch to Talkroute we run everything from our smartphones and far more efficiently. Now I can follow up with my clients while on the go. Priceless.

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Tuesday, March 19, 2019

"Excellent tool for small businesses"

Awesome customer service and simple easy-to-use interface.

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Friday, March 8, 2019

An excellent virtual phone system for nonprofits

First and foremost, as a NPO, you are always very budget conscious and pricing can really dictate whether or not your organization will be able to utilize a particular product or service, regardless of how great it is or not.

We knew we wanted to avoid purely VoIP based services due to poor call quality concerns but I also knew that the VoIP alternatives out there are usually much more expensive. I was pleasantly surprised to discover talkroute and their extremely reasonable pricing. Not only was the base pricing very fair but they gave our NPO an additional 20% off of our monthly plan.

The features and service is great but the fact that they seem to understand the financial needs of most small NPOs is my primary reason for going with talkroute and recommending them to all of my colleagues.

2 of 2 people found this review helpful.
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Wednesday, February 27, 2019

Perfect phone solution for small business!

I love having the ability to use our smartphones with this service without having to use data to receive calls. We also find the ability to transfer calls between our cell phones to be extremely important. It would be very hard to go back to not having this service.

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Wednesday, February 20, 2019

Love it! Most helpful when I’m away from my phone in the front office. I’m always able to get back in touch! Thank you Talkroute!

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Tuesday, February 19, 2019

Despite cancelling my trial within the trial period, I was charged on my credit card for a month.

Although the agent acknowledged that I should be refunded but I have never received the money

Response from Talkroute:
19 February 2019 at 13:56

Hi Kamal,
Thank you for trying Talkroute! As explained in your open support ticket with our team, you ended your trial period early when you decided to purchase a paid service plan and additional phone numbers. We reviewed your request for a refund and despite making these additional purchases, we issued a refund as a courtesy and provided an estimate for when this credit should post on your statement. It should be noted that refunds can take several business days to be processed and a refund will not appear on your statement the same day it is processed. Thank you!

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Tuesday, February 19, 2019

My company has been using this service for awhile now and it really makes working with remote teams easier. The web browser and app synch great, All of notifications now can't be pile up on my phone. This is a best app for our!

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