Tidio

Tidio is a customer support software suite designed to automate customer service through AI agents, chatbots, help desks, and live chat. Tidio helps businesses provide real-time support, streamline communication, and boost customer satisfaction across multiple channels, including websites, email, and social media.

With features like the customizable chat widget for live and bot-driven communication, AI agentic chatbots, visitor tracking, and integration with popular platforms like Shopify and WordPress, Tidio empowers teams to resolve issues faster and deliver a more personalized customer experience — all while reducing the workload on human agents.

Fast, Automated Customer Support Tidio’s AI Agent streamlines customer service by instantly handling up to 70% of inquiries using your existing support content. It responds in under six seconds with natural, human-like replies, helping businesses provide fast,

Efficient Customer Support Automation Tidio’s AI Agent is designed to automate customer support, handling up to 70% of inquiries instantly with natural, human-like responses. This reduces average response times to under six seconds, ensuring fast and efficient service around the clock without overwhelming your team.

Adapts to Your Business Growth The AI evolves as your business expands, continuously learning from updated support content and new tasks. It adapts to changes without the need for manual updates, ensuring that it remains accurate and aligned with your business as it grows.

E-commerce Support Integration For online retailers, the AI integrates with Shopify, allowing it to recommend products, provide inventory details, and answer common shopping questions. This enhances the customer experience, leading to higher satisfaction and increased sales.

Automates Routine Tasks The AI not only answers questions but can also handle tasks such as checking order statuses or creating support tickets. This streamlines workflows and allows human agents to focus on more complex queries, improving overall efficiency.

Handles High Volumes Easily Designed to manage multiple customer conversations at once, the AI ensures that your business can maintain fast response times, even during peak periods or across different time zones, without requiring additional staff.

Simple Setup and Monitoring Setting up the AI is quick and easy—just upload your support content, and it’s ready to go. You can monitor conversations in real time, and human agents can step in at any time when needed, ensuring seamless customer service.

Consistent and Accurate Responses The AI delivers accurate and on-brand responses based on your own data, maintaining consistency in every interaction. You can also customize its tone to match your brand’s voice, whether casual, professional, or somewhere in between.

Integrated with Your Tools Tidio’s AI Agent integrates with popular platforms like Zendesk, Intercom, and Salesforce, allowing you to streamline your support processes. Analytics are included to track performance and customer satisfaction, helping you refine your strategy over time.

Secure and Reliable Powered by Claude (Anthropic) and Tidio’s in-house models, the AI ensures both data security and reliability. As part of Tidio’s comprehensive customer service platform, it benefits from over 10 years of industry expertise.