Zen Planner
★★★★★ 4.6 · 8 Reviews
What is Zen Planner?
Our comprehensive, gym member management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating Integrated Websites, scheduling, retail, automations, Member & Staff Apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members.
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Zen Planner Reviews (8)
- ★★★★★5
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Zen Planner earns consistent praise for being a straightforward, reliable system for fitness and martial arts studios, though a few gaps prevent it from being flawless for all users.
Users repeatedly highlight responsive customer support as a standout feature, with reviewers noting that staff are knowledgeable, patient, and available when needed. The software itself is described as easy to use on both staff and member sides, with solid pricing and functionality. Several reviewers note it became indispensable to their operations over time, justifying the initial investment.
The main criticisms are technical rather than systemic. A few users want features like email attachments, a longer workout-tracking history for members, and the ability to manage multiple locations. One reviewer based outside the US flagged that support is phone-based during US business hours, making it difficult for international users across different time zones to get timely help.
Overall, Zen Planner works well for single-location gyms and studios in North America seeking a comprehensive back-office solution with strong support. Buyers operating internationally or with multi-location needs should consider whether the support and feature limitations align with their requirements.
★★★★★
Monday, January 21, 2019
“Very easy to use, sometimes I get stuck but I…”
Very easy to use, sometimes I get stuck but I call for help and I get a quick response by a friendly team member. One of the things I wish I could do is send attachments with the e-mails.
★★★★★
Friday, November 30, 2018
“My company has been using zen planner for just over…”
My company has been using zen planner for just over a year. The system can be a little hard to understand sometimes, but the customer service is AMAZING!!!! Everyone who picks up the phone is very knowledgeable and willing to stay on the phone with you for as long as you need in order to figure something out. I would share the names of the people who help me, but it's seriously everyone! I highly recommend this software for you gym or fitness center.
★★★★★
Tuesday, October 23, 2018
“Great pricing, great functionality, good look and feel!”
Great pricing, great functionality, good look and feel!
★★★★★
Tuesday, September 25, 2018
“When I started my fitness studio in 2013, I did…”
When I started my fitness studio in 2013, I did not want to take on an additional expense and was hesitant to sign with ZP. I knew I had to automate so I decided to give ZP a try. It’s now 2018, I could not imagine running my business without them. They are a must have for any fitness studio. Also outstanding customer care! You won’t be disappointed unless you don’t decide to sign up with them, then perhaps you will be. Go for it!!!
★★★★★
Thursday, September 20, 2018
“ZenPlanner has been a game changer for our business. Super…”
ZenPlanner has been a game changer for our business. Super easy to use on the staff and consumer side. Great customer support. Wish we would have started sooner
★★★★★
Saturday, February 3, 2018
“Great software if you are looking for a one-stop shop…”
Great software if you are looking for a one-stop shop for the back end of your gym. Only thing I would like to see is a longer cache for members to track their workouts.
★★★★★
Friday, February 2, 2018
“Great customer service. Easy software. Highly recommend for Martial Arts…”
Great customer service. Easy software. Highly recommend for Martial Arts School / Gym!
★★★★★
Thursday, February 1, 2018
“The main downside is that it cannot handle multi-location and…”
The main downside is that it cannot handle multi-location and the support team is only based in the USA, so receiving phone support is pretty much non-existent if you live outside of the States. They need a European, Middle Eastern or Australian Support Office to provide support to users in different time zones.
