Alliance Virtual Offices
★★★★★ 1.0 · 1 Review
What is Alliance Virtual Offices?
Alliance Virtual Offices provides premium virtual office and telecommunications solutions for companies all over the world. Alliance combines three central components necessary to service mobile and work-from-home professionals: People, Place and Technology. This unique combination of products and services offers businesses significant flexibility and savings while allowing them to present the image of a prestigious, full-time office. The Alliance mission is to offer the most complete, reliable and feature-rich set of virtual office services to our global market of mobile professionals and work-from-home entrepreneurs.
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Alliance Virtual Offices Reviews (1)
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Review Summary
Generated using AI from real user reviews
Alliance Virtual Offices fails to deliver on core services, according to this user's experience. After 26 months of subscription and paying extra for mail forwarding to a Long Beach location, the customer received no mail and discovered through multiple test submissions that the office was not processing or forwarding anything at all. Attempts to resolve the issue directly proved futile—staff repeatedly promised callbacks by end of business that never materialised, with excuses eventually shifting blame to the physical location's unresponsiveness.
The user reports being unable to reach someone by phone consistently and describes a pattern of lack of accountability and professionalism that resulted in lost business revenue. A refund was requested but appears not to have been processed. Based on this single review, potential customers should be aware of serious concerns around mail handling reliability and responsiveness to customer issues, particularly if your business depends on receiving correspondence at a virtual office address.
★★★★★
Wednesday, April 26, 2023
“For the past 26 months, I have subscribed to services…”
For the past 26 months, I have subscribed to services with Alliance Virtual Offices for a virtual office for my LLC. I have paid an extra fee to have my mail forwarded to my personal address. During the course of the past 26 months, I have not received one piece of mail at the virtual office in Long Beach, CA. I have attempted to rectify this issue with Alliance directly for the past couple of weeks. I have also requested a refund. In the interim, I have sent several test pieces of mail to the location verifying that they are not processing or forwarding any of my mail. They have also sent a piece of test mail and they indicated that this mail was also not processed by the office. Each time I call, I am told that I will receive a response by close of business on that date. Then when they never call back it is blamed on the location for not picking up their phones. This has gone on for a couple of weeks and it’s unacceptable. Their lack of due diligence and professionalism has caused myself in my company to lose revenue. Do not do business with this company. If you do have any business related issues, it is almost impossible to get someone on the phone. When someone does get on the phone, they will place you on hold for an unacceptable extended amount of time just to eventually hangup. Each time they have done this I have been told that they or a supervisor will contact me back. They have not called me back one time. All has been initiated by me without any assistance being received on my end. And to add on to this they eventually stopped talking calls from my primary cell phone and I was forced to call from another phone for someone to pick up. Then was able to reach someone and offered only a refund for the "mail forwarding" add-on and not the full services. When their policy clearly states in part, "Mail receipt and local pickup" as being part of their most basic services provided. They also state the have a "Lobby receptionist to greet visitors", which is not true as I have visited the location on multiple occasions to find that no one was there. Do not give your money to this business. It will only cause headaches and make you and your business lose money.
