Astutium
★★★★★ 4.2 · 5 Reviews
What is Astutium?
Astutium Ltd are specialists in managed internet services: domain registration, email/web hosting, secure e-commerce systems, ssl certificates, virtual private/dedicated servers, cloud hosting solutions and managed dedicated servers with superior technical support at clear affordable pricing.
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Astutium Reviews (5)
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Astutium earns strong marks for customer support and reliability, but has serious compatibility and philosophy issues that derail some users entirely.
The majority of reviewers praise responsive support staff and long-term stability. Several customers highlight fast response times and specific staff members by name, with one user citing a decade of continuous service and another noting near-immediate problem resolution. A new user was impressed by quick initial support responses, suggesting the team prioritises ticket handling.
However, one sharply critical review flags fundamental friction: the company enforces strict security policies that block older website architectures and prevent Gmail integration, with the reviewer describing support as arrogant and dismissive. This reviewer felt the company dictates requirements rather than accommodates client needs. That complaint stands alone among the five reviews, but it suggests a significant compatibility gap for some users and a potential mismatch in company philosophy around client flexibility.
For established businesses with modern infrastructure, Astutium appears reliable and well-supported. For users with legacy systems or specific email setup needs, the company's rigid stance may make it unsuitable.
★★★★★
Thursday, September 21, 2023
“I've been using Astutium since 2012. Excellent technical support, prices…”
I've been using Astutium since 2012. Excellent technical support, prices and reliability. Highly recommend.
★★★★★
Thursday, June 4, 2015
“Not recommended! Problems started straight away. They do not host…”
Not recommended! Problems started straight away. They do not host older websites because of "security". Gmail is not working with their hosting, because of security. Support is arogant and not helpful at all. Their moto - we host we set what you need. Avoid.
★★★★★
Wednesday, April 8, 2015
“We have been using Astutium to host our website for…”
We have been using Astutium to host our website for a number of years now and have always had excellent service. We recently redesigned and launched our new website and Shelagh Shaw helped us every step of the way. Their customer service is excellent and any website problems we have had recently, have been resolved almost immediately.
★★★★★
Wednesday, November 12, 2014
“They say that first impressions count - well my first…”
They say that first impressions count - well my first Support Ticket with Astutium was answered very quickly even though I was not in a hurry for a response! That usually bodes well for those more urgent support issues.
★★★★★
Wednesday, May 28, 2014
Butterfly Films“Astutium has been steadfast in its superb customer support over…”
Astutium has been steadfast in its superb customer support over the last 3 (plus) years that I have been a client. Shelagh Shaw is always ready to help with any number of issues, and offers world-class support to her international clients (I am bi-contnental!)