What is BlockFi?
We provide the wealth management products crypto investors need, all powered by blockchain technology. Currently, we service clients worldwide and in all U.S. states, with USD loans backed by crypto, interest earning accounts, and trading. Learn more about our products, company, and team at BlockFi.com.
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BlockFi Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
BlockFi locked a user's $25,000 account and refused to process a refund without a court order, raising serious concerns about fund accessibility and customer support responsiveness.
The reviewer noted that account setup was quick and deposit processes were straightforward, but flagged a critical timing issue: BlockFi requested ID verification only after accepting large deposits, rather than before like competitors do. This reversal of standard practice left the user uncertain about what would happen to funds if verification failed. The reviewer also observed that no photo identification was required upfront despite the platform later demanding extensive verification via ID, passport, photos, and video.
The core complaint centers on being locked out for 80 days with no resolution and an unreasonable demand for court intervention just to access or refund their own money. This single review presents a stark picture of potential account freeze risks and inadequate dispute resolution, though it represents limited data on BlockFi's broader service quality.
★★★★★
Monday, April 11, 2022
“Hello, BlockFi.com locked my account with $25,000 inside, around 80…”
Hello, BlockFi.com locked my account with $25,000 inside, around 80 days ago, and they are not willing to process a refund. They are asking for a court order just for them to process a refund. After seeing a bunch of info about the products BlockFi offers that seemed attractive at first glance, I decided to open an account. Within minutes the account was ready to take the money out from my bank. No photo identification required, by the way. I started depositing money, and seemed easy compared to other services of this kind. After a while, I thought it would be a good idea to secure some funds by processing two Crypto withdrawal requests. I've been waiting for two days (the minimum waiting time offered for a Crypto withdrawal), but instead of processing my requests they asked me for verification via ID/Passport, photos/video using my phone..(a regular request of any CEX), but what's strange, it's that they will ask for Verification after they allow you to deposit large amounts of money, and not before, as any other service does. I wonder what would happen with your money in a strange scenario where (for some reason) you can't successfully pass the Verification. But... that was Ok. I successfully processed the verification within minutes. Then, surprise..... Because I had two pending withdrawal requests for two different Crypto coins, even if one of them was for a very small amount being executed just for me to understand their withdrawal process, BlockFi asked me to get Verified once again. Not a different Verification process. Just the same one I had successfully executed minutes ago. No problem! I did it again "You're all set !". Within minutes, I got an email notifying that my BlockFi account was locked. No explanation other than asking to read their TOS, and the following notice..... "Should you be unable to retrieve funds through your bank, you must wait 60 days from receipt of this email before requesting a manual wire withdrawal to the source bank account. Please note that we may require identity verification to process the withdrawal. Note: Any requests made to BlockFi about your account funds will be ignored until we can process a return of funds which will only be eligible after 60 days. Do not reach out to BlockFi until after this date. " The 60 days have passed and even though I used every possible method to contact BlockFi, it doesn't seem like anyone's going to reply. (Several support tickets or by sending any kind of message using any possible form on their Help/Support pages, trying to call them using the phone number listed over their Help page, sending message via some of the previous support tickets that were used around two months ago to communicate with them..and more.. Let's not forget that a considerable amount of money is still with BlockFi, and my account is still blocked. If that can't be called an extremely frustrating situation, I'm curious to hear another :) . --------- UPDATE Finally I've been contacted, being informed that they will return my money...soon. This is definitely good news, but ... I still find myself in a "strange" situation. Let me explain: When BlockFi locked my account they said: "At this time, we are not able to return any funds to you directly. We’d recommend that you contact your bank and request that any ACH transfers you made to your BlockFi account be canceled and reversed. Should you be unable to retrieve funds through your bank, you must wait 60 days from receipt of this email before requesting a manual wire withdrawal to the source bank account. " I thought it would be faster to follow BlockFi's advice by asking the bank to proceed as per their instructions,but a nightmare was about to start. Shortly after asking the bank to return transfers made by me (no scam or hack involved), they decided that something is not right, ending by closing my bank accounts. PERMANENTLY. So BlockFi will not be able to send a Wire Transfer as it will be automatically returned. But when they blocked my account, part of the money was in Crypto balances. I wonder what are the terms used to close my positions. Crypto coins rates have changed in the past 70 days. Maybe they will process my original withdrawal requests via crypto? Or will they accept my request to send my money to another bank account in my name? Also I wonder how they could have sent a Wire Transfer to an account that does not accept wires (if they were sent to BlockFi from a NeoBank). Not the case here, but just wonder... --- UPDATE BlockFi's final word is: "Any funds on the account will remain locked until BlockFi receives a court order to refund the funds" $25,000 of my money are locked and they also refuse a refund to the source bank account
