What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Thursday, January 22, 2026
“Citadel Servers has been an absolute standout for my Hytale…”
Citadel Servers has been an absolute standout for my Hytale hosting needs. From the moment I deployed my server, the experience has been nothing short of exceptional. The setup was instant, the control panel is clean and intuitive, and performance has been consistently smooth even with a large player count and heavy modding. Support deserves special praise. Every time I’ve reached out, I’ve been met with fast, knowledgeable responses from people who actually understand game hosting. No canned replies just real solutions, especially Jamie on live chat, they always have it manned, can't say the same for others like gportal. If you want a Hytale server that just works and works well Citadel Servers is the best choice I’ve found. Highly recommended.
★★★★★
Thursday, May 15, 2025
“I tried using gportal for ark hosting and it was…”
I tried using gportal for ark hosting and it was a nightmare went with citadel and smooth running, support is helpful, easy linking of servers without the headaches
★★★★★
Tuesday, February 11, 2025
“I was having issues with another Company and Citadel Support…”
I was having issues with another Company and Citadel Support team Really stepped up Giving me a discount for my Troubles and really were amazing The Hosting so far is easy to use and I think you would Enjoy It.
★★★★★
Tuesday, February 4, 2025
“I would highly recommend citadel for Necesse hosting due to…”
I would highly recommend citadel for Necesse hosting due to its exceptional customer support, reliable performance, and user-friendly control panel. Their servers are optimized for gaming, ensuring low latency and smooth gameplay. thank you
★★★★★
Tuesday, December 3, 2024
“I recently rented a game server from Citadel Servers for…”
I recently rented a game server from Citadel Servers for my Palworld game server, and I must say, the experience has been outstanding! The setup was incredibly easy and quick, allowing me to jump right into the game with minimal hassle. The performance has been consistently smooth, and the support team has been incredibly responsive and helpful whenever I needed assistance. Overall, Citadel Servers has provided a reliable and efficient hosting service that has greatly enhanced my gaming experience. I highly recommend their services to anyone looking for a top-notch game server hosting provider!
★★★★★
Monday, January 22, 2024
“I have been using citadel servers for my clan for…”
I have been using citadel servers for my clan for a few weeks now and got a palworld game server, and I must say I am very impressed with their service. They actively listen to your requests for things and fulfil them, way better than zap hosting
★★★★★
Wednesday, December 6, 2023
“Citadel does Good servers, rented new dont starve together server…”
Citadel does Good servers, rented new dont starve together server and works fine, no issues and sales rep in live chat was helpful
★★★★★
Monday, September 11, 2023
“Good hosting company, would recommend Gutes Hosting-Unternehmen, würde empfehlen”
Good hosting company, would recommend Gutes Hosting-Unternehmen, würde empfehlen
★★★★★
Thursday, May 18, 2023
“Good host, fast response from support, wold recommend”
Good host, fast response from support, wold recommend
★★★★★
Friday, March 24, 2023
“Citadel Servers verfügt über eine nachgewiesene Erfolgsbilanz bei der Bereitstellung…”
Citadel Servers verfügt über eine nachgewiesene Erfolgsbilanz bei der Bereitstellung zuverlässiger Game-Hosting-Services für seine Kunden. - Citadel Server bietet eine breite Palette von Funktionen und Vorteilen, die von keinem anderen Spiele-Hosting-Anbieter erreicht werden. - Mit hochmodernen Rechenzentren, robusten Sicherheitsmaßnahmen und 24/7-Kundensupport können Sie sicher sein, dass Ihre Website immer betriebsbereit, sicher und vollständig unterstützt ist. - Die Game-Hosting-Pakete von Citadel Servers sind so konzipiert, dass sie den Bedürfnissen von Unternehmen und Einzelpersonen jeder Größe gerecht werden. Zusätzlich zu zuverlässigen und erschwinglichen Game-Hosting-Diensten bieten Citadel-Server eine Reihe von Ressourcen, mit denen Sie das Beste aus Ihrer Website herausholen können.
