What is COGECO Inc?
Cogeco Connexion is the second largest cable operator in Ontario and Québec in terms of the number of basic cable service customers served. It provides its residential and small business customers with Internet, video and telephony services through its two-way broadband cable networks. Cogeco Communications Inc. is a communications corporation and is the 8th largest hybrid fibre coaxial cable operator in North America operating in Canada under the Cogeco Connexion brand name in Québec and Ontario, and in the United States through its subsidiary Atlantic Broadband in 11 states along the East Coast, from Maine to Florida. Cogeco Communications Inc.’s subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CCA).
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COGECO Inc Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cogeco failed this customer at every stage of a service installation, turning a decade-long relationship into a reason to leave.
The reviewer and their father experienced two consecutive missed appointments without technician contact or callbacks, then faced contradictory explanations from service advisors—including denial that appointments existed despite documented proof. After sacrificing work time twice, they were offered only a third appointment weeks later. The customer framed their decade of loyalty as irrelevant to how Cogeco treated them during this critical moment, suggesting the company's installation process and accountability broke down entirely.
No aspects of the service received praise in this review. The complaint centres on failed appointment reliability, poor communication, and what the customer perceived as dishonesty from staff. With only one review available, this single account reflects a severe service failure rather than a pattern, but it documents real harm to customer retention.
★★★★★
Tuesday, October 23, 2018
“EXTREMELY DISPLEASED AND DISGUSTED WITH SERVICE!. Myself and my father…”
EXTREMELY DISPLEASED AND DISGUSTED WITH SERVICE!. Myself and my father have been with Cogeco for 10 loyal years and no issues. We recenelty moved to a new apartment and I have taken on the bill myself to allow higher internet usage and more cable channels. Our original installation was set for Tuesday October the 16th between 2-5pm. The technician never showed up nor called myself or my dad as requested and we were LIED TO BY THE SERVICE ADVISOR!!. We were told the next available time would be Monday October 22nd between 8am-5pm. I sacrficied a day of work to stay home and the same thing happened again. TECH NEVER SHOWED UP NOR CALLED AND WE WERE LIED TO AGAIN BY THE SERVICE ADVISORS AND TOLD AN APPOINTMENT WAS NEVER MADE, YET I HAVE IT SAVED IN MY PHONE FROM COGECO THEMSELVES. NOW WERE TOLD TO WAIT UNTIL THE 29TH!WILL BE LOOKING ELSEWHERE FOR CABLE AND INTERNET. GLAD COGECO TAKES CARE OF THEIR LONG TERM CUSTOMERS.
