What is ConnectWise?
Who We Are Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business, including PSA, RMM, and business automation software. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. What We Believe Technology changes fast, but our focus stays solidly on continuously delivering the best software solutions, customer support, and a community like no other. Our core values help keep us honed in on doing it right.
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ConnectWise Reviews (50)
- ★★★★★50
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ConnectWise Control is a reliable and cost-effective remote support tool that consistently wins over users switching from pricier competitors like LogMeIn and TeamViewer. The product excels at ease of use, fast connections, and value for money—users repeatedly praise the intuitive interface, quick setup, and smooth performance across multiple monitors. Support responsiveness is frequently cited as a strength.
Criticisms are minimal and scattered. A handful of users note the dashboard could be sleeker in design, with one mentioning unnecessary separate tabs and another wishing for easier automatic client updates. One user missed LogMeIn's ability to remotely reset frozen computers, and another mentioned background file transfer wasn't working as expected. A few minor requests surface: better support for mobile device connections, and one user found the rating prompts tiresome.
The overwhelmingly positive feedback comes from IT teams, MSPs, and small business owners who value the combination of functionality and affordability. Users consistently position it as a viable alternative to enterprise solutions without the enterprise price tag. Nearly all 50 reviews award full marks, making this one of the most uniformly praised products in the category.
★★★★★
Tuesday, May 8, 2018
“I use the product for basic connectivity for user support…”
I use the product for basic connectivity for user support and remote access - it works well without any issues. On the occasions I have contacted the company direct they are always approachable and helpful.
★★★★★
Tuesday, May 8, 2018
“ConnectWise is by far the best remote control tool I've…”
ConnectWise is by far the best remote control tool I've seen and I've tried them all. Easy to use because of the great Web-based platform to manage your computers and every features you wish it had.
★★★★★
Monday, May 7, 2018
“We use it as a remote login for our employees…”
We use it as a remote login for our employees to work from home when necessary and access their work computers. It works great and accommodates the multiple screens their work computers have.
★★★★★
Monday, May 7, 2018
“Due to the increase in cost of our previous solution,…”
Due to the increase in cost of our previous solution, I began looking for a replacement. I test drove several remote connection applications and was really happy with how well and smooth ConnectWise Control was. And the cost. Fantastic deal for the money and it does exactly what we needed. Installation is a breeze and connections are smooth and fast. Can't recommend it enough.
★★★★★
Tuesday, May 1, 2018
“Great Product, easy to use and the ability to view…”
Great Product, easy to use and the ability to view all or just one monitor has been great. Also ability for the software to reconnect to a session after a reboot helps tremendously. Remote Support or setting up a meeting this products works!
★★★★★
Monday, April 30, 2018
“Easy to use and reliable. It has a great connection…”
Easy to use and reliable. It has a great connection and allows me to assist my clients at a drop of a hat.
★★★★★
Monday, April 30, 2018
“Used logmein for 7 years but the price got too…”
Used logmein for 7 years but the price got too much for me. I've used connectwise for nearly a year and have been very impressed. Also setup a couple of free single use accounts and they work well too. It stable and fast.
★★★★★
Monday, April 30, 2018
“best remote support solution I have evere used.”
best remote support solution I have evere used.
★★★★★
Monday, April 30, 2018
“Easy to use software for our small computer service company…”
Easy to use software for our small computer service company and the price is right.
★★★★★
Monday, April 30, 2018
“Excellent application, allows our IT team to assist users all…”
Excellent application, allows our IT team to assist users all around the state with ease.
