What is Digital Space?
Digital Space is a forward-thinking technology platform and cloud-first solutions provider that empowers businesses to adapt, innovate, and thrive in the digital era. We believe transformation starts with bold ideas backed by smart technology, and our mission is to make that transformation seamless for every customer we partner with. At the heart of Digital Space lies a commitment to progress. Our experts work closely with organizations to craft tailored solutions that drive efficiency, resilience, and growth — from cloud migration and cybersecurity to connectivity and digital workplace enablement. Every service we offer is designed to create meaningful, measurable change. We understand that technology isn’t just about systems; it’s about people and possibilities. That’s why we take a customer-centric approach, ensuring each solution is agile, scalable, and built for the challenges of tomorrow. Our focus on innovation keeps businesses connected, secure, and ready for what’s next. Digital Space continues to lead by example, helping enterprises across industries reimagine their digital potential. As a trusted partner in transformation, we don’t just enable change — we accelerate it, ensuring every customer can move faster, work smarter, and achieve more in an ever-evolving digital world.
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Digital Space Reviews (7)
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★5
Review Summary
Generated using AI from real user reviews
Digital Space (Timico) receives overwhelmingly negative feedback, with six of seven reviews giving it one star.
Users consistently report severe service reliability issues, including intermittent broadband that drops multiple times daily, prolonged outages lasting days, and VoIP problems. Several reviewers describe losing significant business revenue as a result. When issues occur, customers say support staff often dismiss problems as user error rather than investigating underlying faults, and some report lengthy waits—sometimes weeks—for basic issues like domain transfers to be resolved. Multiple reviews cite poor communication, with staff making false promises about completed work and prices quoted without VAT clearly disclosed.
The one positive review praises the technical team's knowledge and responsiveness to investigations, but this stands isolated against the pattern of complaints. Broader criticisms include uncompetitive pricing, high engineer visit fees (around £200), and what users describe as a "don't care" attitude toward customer losses caused by service failures. Billing disputes appear common, with customers charged for full months despite extended outages or services they say were included in their plans. The service appears to have left multiple small businesses unable to operate reliably.
★★★★★
Wednesday, September 9, 2015
“The worst telecoms provider ever. PLEASE STAY AWAY IF YOU…”
The worst telecoms provider ever. PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS. Took them over a month, and 10 engineers and a whole load of excuses before they had our lines put in, and even then they still were not working. We lost £60k worth of business. Extremely unhelpful, left us for dead. Still had the cheek to over charge us for calls that were included within our price plans. 7 months later still not been resolved. Wouldn't even give them a star if the option was available. Dont know how the owners sleep at night. Bunch of lying thieves . URGE YOU TO NOT EVER USE TIMICO, PAY THE EXTRA BIT AND GO FOR SOMEONE BETTER .
★★★★★
Thursday, November 20, 2014
“Worst customer service, some friendly individuals but overall very unhelpful”
Worst customer service, some friendly individuals but overall very unhelpful
★★★★★
Wednesday, November 12, 2014
“Stay Away absolute nightmare constant intermittent service. Trying to run…”
Stay Away absolute nightmare constant intermittent service. Trying to run a internet based business in one month went 6 working days without broadband or telephone lines got the VoIP platform off them too. Simply do not care about customers your business can lose money cause out system is not working and is faulty we don't care attitude. Even though they are aware no broadband for 6 working days still want to bill me for a whole months use. Unreal. My advise stay away or you have had it
★★★★★
Friday, August 1, 2014
Home broadband user“There are several reasons why I would not recommend this…”
There are several reasons why I would not recommend this company: 1. From the outset, our broadband was intermittent – sometimes going off several times each day. Even with a Timico router the problem persisted. 2. I have reported several times about the intermittance but, each time, I have been told the line was OK and the problem was with my connection. I checked all my connections and changed the place of the router so that it was plugged in to the main telephone line. This did not improve the situation. 3. After various calls with technical support, I was getting nowhere. No-one knew what the problem was and the only alternative I faced was paying approx. £200 for an engineer to visit. I was not prepared to spend this money on a problem that was not there when my telephone line was with BT. 4. The people on customer services do not always say that prices quoted do not include VAT. All prices should be transparent with VAT included. 8. Overall, Timico prices are uncompetitive. They charge £180 (including VAT) just to move phoneline and broadband to another house.
★★★★★
Friday, July 11, 2014
CM“Great technical support team - shame I have to call…”
Great technical support team - shame I have to call them on a daily basis because the system they have provided is useless. Costing my business serious gelt because they can't provide 5 phone lines.
★★★★★
Monday, February 4, 2013
Residential“I have rarely seen an issue in the years since…”
I have rarely seen an issue in the years since I have been with Timico but when I have they have been excellent with their investigations and they are very knowledgeable.
★★★★★
Tuesday, August 28, 2012
“I+would+avoid+this+company.+All+we+wanted+was+a+simple+domain+transfer+out+from+them+and+it+took+several+weeks+to+get+anywhere.+We+had+members+of+staff+telling+us+they+had+done+things+which+they+had+not,+totally+unprofessional+and+really+not+worth+the+money.”
I+would+avoid+this+company.+All+we+wanted+was+a+simple+domain+transfer+out+from+them+and+it+took+several+weeks+to+get+anywhere.+We+had+members+of+staff+telling+us+they+had+done+things+which+they+had+not,+totally+unprofessional+and+really+not+worth+the+money.