EZFacility

EZFacility

Serchen Index

47.22
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What is EZFacility?

In 2003, we created EZFacility with a vision to build a great company – one that changes the way businesses are run through cutting-edge SaaS technology; one that delivers real value to our customers; one that creates substantial rewards and opportunities for our employees; and one that is an enjoyable place to work.

As we have grown, from our humble beginnings in a one bedroom apartment to one of the largest providers of feature-rich business management software for the sports and fitness industries, we remain true to this vision and proud of our progress. We have earned the trust of thousands of businesses around the world and have built a workforce who cares about our customers' success.

EZFacility Key Features

Branded Mobile App

Facility Scheduling and Management

Membership Management

Trainer & Instructor Scheduling

Package Sales & Attendance

Invoicing & Payment Tracking

Marketing Tools

CRM

Member Self-Service

Extensive Reporting

What is EZFacility?


EZFacility Support & Customer Service

  • Expert in-house support staff
  • 98% customer/support satisfaction rating
  • Under 90-second average wait time - best in the industry!
  • One-on-One training
  • Ongoing, dedicated success coach/team
  • Data import specialist
  • Online support center

EZFacility Pricing

  • Month-to-Month and Annual agreements available
  • Support and Training included in the cost

EZFacility Free Trial Information

30-day free trial


Countries EZFacility Services Available In

US, Canada, Europe, South America, Australia


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EZFacility Reviews

4.7

Excellent!

30 Reviews

Last reviewed on
06 May 2019

What do you think?

Help other software buyers make informed decisions.

Monday, May 6, 2019

Great service even for small business

Pros
The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

Cons
There could possibly be a sliding scale for small businesses with fewer than 100 customers.

Benefits
My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy.

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Saturday, April 20, 2019

Pros-
Schedule gives great "at glance" view of what is happening on a given day - self-service app - memberships

Cons-
a bit clunky to enter packages -no automatic email to a customer when a payment fails -could have the ability to create own reports - the ability to add password protected notes re: treatment to a clinic page

Comments
Ez has been great - takes a while to learn but it is the best overall we have found.
Support is excellent and immediate which makes all the difference.

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Thursday, April 18, 2019

Outstanding Technical Support

Pros
Gives us everything we need to run our business in one type of software.

Cons
There are so many ways to do something; that we have to look it up to know which way to do it.

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Thursday, April 18, 2019

If you have an athletics facility, EZFacility is a must have!

Pros
The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Cons
Nothing, it takes time to learn everything but customer support is top notch.

Benefits
We schedule games, rentals, camps, tournaments, and other events at our facility. EZFacility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization.

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Wednesday, April 17, 2019

Great Product for FEC or Gym

Pros
Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons
I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Comments
I spent months researching options and talking to companies, ultimately EZFacility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZFacility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZFacility is awesome.

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Wednesday, April 17, 2019

Very User-Friendly!

Pros
We started with the FA system which was horrendous and not user-friendly... A recommendation to EZ Facility has made the clouds disappear and a lot easier to use! The back office assistance by staff is second to none...(I've made a few mistakes!) which have been fixed no problem

Cons
nothing very user-friendly. always on the phone to help you!

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Tuesday, April 16, 2019

Great Management Software

Pros
I like the functionality of the software, it is a great all in one system.

Cons
The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you lose your internet connection then everything stops, even POS and client check-in.

Comments
Overall this is a great option for your business and I would recommend this product.

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Wednesday, January 2, 2019

Pros
It does all that is needed for our industry and to keep accurate records as well as communicate with our clients.

Cons
We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost.

Comments
No issues

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Wednesday, November 7, 2018

The training makes the product very easy to set up and use.

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

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Wednesday, October 10, 2018

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

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