What is Freshservice?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that actually helps more than 7500 SMB, mid-market, and business clients worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customizable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.andnbsp; Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide.
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Freshservice Reviews (3)
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Freshservice receives consistently strong praise across all three reviews, with users highlighting an intuitive interface and straightforward workflows. Users report that the platform is easy to learn and navigate, with one reviewer noting that the Admin section and workflow creation felt simple to figure out on first use. The contemporary design and attractive iconography also received mention.
Beyond usability, customers emphasise fast support and efficient ticket management. Multiple reviewers credit the platform with enabling quicker response times to support tickets and streamlining the entire ticket issuance and response flow. Users also value the ability to manage product and service catalogs more effectively.
These reviews offer no criticisms or trade-offs to weigh. All three reviewers gave top ratings and expressed satisfaction with their experience, though the sample size is small and the feedback remains fairly general on feature depth and suitability for larger or more complex IT environments.
★★★★★
Monday, September 26, 2022
“Creating workflows is a simple process. I quickly figured out…”
Creating workflows is a simple process. I quickly figured out how to utilize all of the options in the Admin section. The entire experience is pleasant and straightforward to use with a contemporary appearance and attractive iconography.
★★★★★
Monday, September 12, 2022
“Freshservice provides a slick interface, fast customer support, and intuitive…”
Freshservice provides a slick interface, fast customer support, and intuitive management. The interface is straightforward for end-users to understand, support tickets receive replies quickly, and making adjustments is easy to understand.
★★★★★
Saturday, August 20, 2022
“It is a perfect platform that strengthens the work of…”
It is a perfect platform that strengthens the work of our internal support team. Freshservice has excellent features and allows us to manage our product and service catalog more efficiently, and the ticket issuance and response flow is very easy to follow. The platform is intuitive, easy to use, and has an excellent support service; I love Freshservice!
