Function Point
★★★★★ 4.4 · 8 Reviews
What is Function Point?
Function Point alleviates the chaotic nature of operating creative agencies and in-house marketing teams. Used by over 9000 customers across the world, the all-in-one solution helps teams connect each stage of your business from estimating, project & resource management, time tracking, to invoicing. We strive to deliver intuitive software solutions and unsurpassed customer service. Our goal is to streamline your business process so you can focus on what you do best - being creative! We treat each of our customers as our partners. Because their success is our success.
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Function Point Reviews (8)
- ★★★★★6
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Function Point inspires strong loyalty among users, though recent customer support lapses are a serious concern. Seven of eight reviews are five-star ratings, with users consistently praising the software's deep feature set, flexibility, and ability to replace fragmented spreadsheet-based workflows. Small to mid-sized agencies particularly value its project planning and time-tracking capabilities, and users repeatedly mention discovering new functionality long after implementation. Quickbooks integration comes up multiple times as seamless and valuable.
The standout weakness is customer service inconsistency. One user gave a one-star rating after their account manager resigned and went uncontact for months despite follow-up attempts, prompting them to seek alternatives. In contrast, most other reviewers highlight responsive, helpful support staff by name and credit them heavily with successful onboarding. This stark difference suggests Function Point's support quality may depend heavily on individual account assignment. Users also note that setup can be challenging and time-intensive, though those with dedicated FP implementation support reported positive experiences. Integration with Simply Accounting was flagged as less friendly than with Quickbooks.
★★★★★
Tuesday, February 28, 2017
“My customer success manager resigned late in Fall of 2016.…”
My customer success manager resigned late in Fall of 2016. He promised to make sure that my account has been reassigned. It is now nearly March of 2017 and I have not yet been contacted by a new customer success manager. Despite my attempts to reach someone via email, all I get are automated email responses. I am currently evaluating new project management management platforms, an once that is done, will cut ties with Function Point
★★★★★
Friday, October 30, 2015
“Function Point has more functionality than we could have dreamed…”
Function Point has more functionality than we could have dreamed of. It's taken away our need to create reports manually in spreadsheets and has enabled us to better plan our projects. Every day we are discovering new features and info it can provide us. The Function Point team is also amazing and quick to respond to any question we have.
★★★★★
Wednesday, October 28, 2015
“After trying to manage task/client flow with a motley assortment…”
After trying to manage task/client flow with a motley assortment of databases, spreadsheets, post-its and duct tape, we knew something had to change. Enter Function Point! Deep features, flexible as a kitty cat and customer service that sets the bar...this has become an indispensable tool for us, and one that can keep helping us as we grow.
★★★★★
Tuesday, October 27, 2015
“At a small agency of about 15-20 people, we've decided…”
At a small agency of about 15-20 people, we've decided to switch to Function Point because of its enhanced functionality. We are fully transitioned and continue to learn new things about the system every day and how it will best suit our needs. Training was informative and the staff are truly wonderful with quick response time. My advice - don't prolong the launch of this sytem - start loading your company information as you go through training and involve all staff. Also, integrating Simply Accounting with FP can be done but it is not entirely friendly - apparently Quickbooks works much better. Overall, the staff at FP are extremely helpful and merely a message away - I don't know how we could have done this without them! Thanks to Ross, Jo and Marc!
★★★★★
Tuesday, October 20, 2015
“My firm has been using Function Point for over 5…”
My firm has been using Function Point for over 5 years. Before we decided to go with FP, we created an in-house team to evaluate FP along with 5 or so other applications. FP was the clear winner and we have not had any regrets with our decision to go with FP. Some of the other applications we reviewed offered built in accounting and we really did not like this approach. We felt like it was better to let the Quickbooks of the world worry about the accounting as they have hundreds of experts dedicated to keeping their application updated. We wanted our solution to focus on all the other parts that are necessary to running a profitable agency and dedicate their team to making that the best that it could be. FP's seamless integration with Quickbooks, gave us the best of both worlds. FP listens. If we have product improvement suggestions they listen and often incorporate those into their ongoing software updates. Not to say they do every crazy thing we suggest, but the stuff that makes sense for all their clients always make it into the updates. Finally, A company is only as strong as its support and FP has delivered to our firm the highest level of support. We deal with other online software solutions on behalf of our clients and no other company comes close to the support FP give us.
★★★★★
Friday, October 16, 2015
“We use Function Point at NAIL Communications - an agency…”
We use Function Point at NAIL Communications - an agency of 30 people. We are extremely happy with it's functionality. This was the third job were I've installed a Project Management system, and Function Point was the perfect fit for us. If you want to private message me, I'd be happy to discuss.
★★★★★
Wednesday, September 9, 2015
“As a small agency, making the change to this system…”
As a small agency, making the change to this system was a daunting task. Function Point seemed like it would fit the bill, but I was worried about the learning curve, and what if I didn’t like it after we got into the thick of it? I knew, however, that this should be a good move - we needed to do this before we grow and add more people. The system has everything I need and much I didn’t know I’d want. Setting up was challenging but Jim our FP expert here (and the guy who discovered you) was chomping at the bit to get this going and took total control of setting us up. Between the two of us we really rocked set up which means the system is very Mac-minded. This year was our first full year on the system and everyone here loves it for many different reasons and we are still only scratching the surface of what it can do. Time keeping and invoicing is now a breeze, for me I have started to check everyones weekly time just to be sure everything has been entered, I caught days of missing entries, I had assumed everyone was entering time on a regular basis. It’s like finding money! Too many reasons to say why I love this system. I know more, save time, can access anywhere-anytime. My key people can access everything if I’m not here. I especially like attaching printing invoices to the job so anyone can access it instead of me going through my files to find it. On another note, we couldn’t have gotten through all this without the web classes, and Youtube videos. Makes for a wonderful way to learn. Then there are your problem solvers. Every question I have ever had was addressed promptly and explained so I could follow through. I think that is really important. Makes me feel even better just knowing I can get answers when I need them. Thanks for changing our business for the better! Why am I writing now? Well, as I opened the program to start my day I realized I’m really on top of this now. It isn't forced “I gotta do this", or remembered “dam-it I forgot to enter...", it’s habit. I’m at a point now where it does what I need and I’m sure I only use the surface. I just assume if I can think it up, I bet it’s already there.
★★★★★
Wednesday, September 2, 2015
“Function point. It helped us get our groove on. Morsekode…”
Function point. It helped us get our groove on. Morsekode is a Minneapolis based creative agency offering creative and strategic services for exciting brands, corporations, foundations and organizations. Our team of strategists, designers, content creators and web developers push and drive brands into a powerful groove and always celebrate with an encore. With that part of the business figured out, we needed a strong project management software that would be customizable enough to help us across a huge variety of projects and tasks. Luckily, there's Function Point. Here's a video from our first day of implementing it. And while we don't still dress like ninjas, the energy is still there today.
