What is InMotion Hosting?
InMotion Hosting is fully operational and able to provide you with great service 24/7/365. We are available to answer any question, large or small, and help connect you with the right products and services for your needs. Our online Support Center has over 5,000 helpful articles and we are adding to it daily. You can also engage in our online community for additional support and to connect to your peers
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InMotion Hosting Reviews (14)
- ★★★★★10
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
InMotion Hosting earns strong marks for responsive support and reliability, though service quality appears inconsistent during peak issues.
Most reviewers praise the company's technical support team, highlighting quick response times via chat and phone, knowledgeable staff, and willingness to go beyond basic troubleshooting. Customers also commend affordable pricing and the availability of partner services. Several long-term customers report years of stable hosting with few incidents. Support interactions are frequently named as a deciding factor in staying with or switching to InMotion.
One significant negative review stands out: a customer experienced extended downtime on a dedicated server, paired with unresponsive support and slow request processing for root access—a critical gap when external help is unavailable. This contrasts sharply with the majority experience and suggests support quality may degrade under stress. A separate reviewer also mentioned wanting friendlier support interactions and better renewal pricing, minor friction points that don't dominate the feedback overall.
The reviews skew heavily positive, with 12 five-star ratings balanced against one deeply negative experience and two four-star reviews citing minor frustrations. For most users, InMotion delivers reliable service and helpful support; however, those facing emergencies may encounter inconsistent responsiveness.
★★★★★
Thursday, October 12, 2017
“I have been hosting with them since 2015 after a…”
I have been hosting with them since 2015 after a terrible and expensive experience with AWS. I find the service great. Never major incidents in 24 months, I just wish support people were friendlier and they would offer discounted pricing when a renewal of the service takes place.
★★★★★
Monday, July 29, 2013
“InMotion has been absolutely essential in solving all of my…”
InMotion has been absolutely essential in solving all of my hosting needs. They have been reliable and easy to work with. And best of all, they offer services at affordable prices. Great company.
★★★★★
Tuesday, May 7, 2013
CCBC Services“InMotion Hosting is not just another server that might be…”
InMotion Hosting is not just another server that might be up and running. They have a team to help you every step of the way by phone or chat. The partner services they offer their clients are top rated!
★★★★★
Wednesday, April 17, 2013
Messiah Systems“InMotion has been an absolute pleasure to work with. They…”
InMotion has been an absolute pleasure to work with. They have not only provided a manageable solution to our hosting needs, they have also worked with us without bogging us down with unnecessary jargon. Would recommend highly!
★★★★★
Monday, March 18, 2013
Vmorris Corp“After 1 good year with InMotion Hosting, I have had…”
After 1 good year with InMotion Hosting, I have had such a horrible week that I am actively seeking other hosting providers. My site has been down for most of the last week and tech support, which normally was good, has been unresponsive and unhelpful. Which is a problem when you're on a dedicated server and have no root access so you can't even hire an outside professional to fix it. Moreover, tech requests take so long right now, that who knows when my request to gain root access will go through. In short, I am done with this company.
★★★★★
Monday, September 17, 2012
“InMotion technical support provides a level of service that is…”
InMotion technical support provides a level of service that is rarely found. They are very knowledgable and quick to respond to support needs. I couldn't be happier about switching from my old host to InMotion. Keep up the good work!
★★★★★
Friday, September 14, 2012
Practical+Concepts+Consulting,+LLC“Jonathan+P+was+extremely+helpful.+He+knew+exactly+what+I+was+requesting+even+though+I+probably+didn't+explain+it+in+the+best+of+terms.+Action+was+taken+immediately+-+outstanding+support+from+a+knowledgeable+customer+service+representative!”
Jonathan+P+was+extremely+helpful.+He+knew+exactly+what+I+was+requesting+even+though+I+probably+didn't+explain+it+in+the+best+of+terms.+Action+was+taken+immediately+-+outstanding+support+from+a+knowledgeable+customer+service+representative!
★★★★★
Thursday, September 13, 2012
PrimDeal“The+online+customer+service+that+I+got+from+Matthew+J+of+inmotionhosting.com+was+very+extraordinary+and+very+professional.”
The+online+customer+service+that+I+got+from+Matthew+J+of+inmotionhosting.com+was+very+extraordinary+and+very+professional.
★★★★★
Wednesday, September 12, 2012
Insider's+Spain“I+contacted+Inmotion+after+searching+on+the+internet+for+a+hosting+service+and+I+can't+be+more+pleased+with+the+professional+service+I+have+received+from+them.+Chat+is+incredibly+efficient.++No+time+wasted+waiting+for+assistance+and+very+well+advised+from+the+team.+Thanks+very+much+Inmotion.”
I+contacted+Inmotion+after+searching+on+the+internet+for+a+hosting+service+and+I+can't+be+more+pleased+with+the+professional+service+I+have+received+from+them.+Chat+is+incredibly+efficient.++No+time+wasted+waiting+for+assistance+and+very+well+advised+from+the+team.+Thanks+very+much+Inmotion.
★★★★★
Tuesday, September 11, 2012
The+Washington+Spectator“InMotion+has+terrific+customer+and+tech+support,+both+over+the+phone+and+via+their+live+chat.+When+our+site+went+down+on+a+crucial+evening+this+past+week,+support+representative+Robert+went+above+and+beyond,+tracking+down+another+InMotion+staffer+with+Joomla+expertise,+and+together+they+figured+out+that+our+database+needed+to+be+repaired+-+and+promptly+repaired+it.+Our+site+was+back+up+immediately.+Thanks+a+million!”
InMotion+has+terrific+customer+and+tech+support,+both+over+the+phone+and+via+their+live+chat.+When+our+site+went+down+on+a+crucial+evening+this+past+week,+support+representative+Robert+went+above+and+beyond,+tracking+down+another+InMotion+staffer+with+Joomla+expertise,+and+together+they+figured+out+that+our+database+needed+to+be+repaired+-+and+promptly+repaired+it.+Our+site+was+back+up+immediately.+Thanks+a+million!