KashFlow
★★★★★ 4.2 · 34 Reviews
What is KashFlow?
Easy to use cloud software for accounting, bookkeeping and payroll, taking the hassle out of small business accounts.
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KashFlow Reviews (34)
- ★★★★★25
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★6
Review Summary
Generated using AI from real user reviews
KashFlow divides users sharply: most rate it highly, but a significant minority report serious problems with billing practices, support, and pricing transparency.
Satisfied users consistently praise the software for being easy to use, particularly for accounting novices, and value how it teaches accounting as you work. They appreciate cost-effectiveness relative to traditional accounting software and note useful integrations with payment platforms. Several mention solid customer support, though this claim contradicts other reviews.
However, disgruntled users report a pattern of concerns. Multiple reviewers cite billing and pricing issues: new customers pay less than long-standing ones for identical plans, subscription downgrades trigger unexpected charges, and support allegedly tells customers not to raise these problems. Beyond pricing, email-only support is criticized as slow and ineffective—one user waited two months for access restoration, while another spent four days on a simple issue receiving only template responses. Some also flag missing functionality and the need for third-party software integrations not disclosed upfront. One reviewer explicitly switched to Wave, citing it as a free alternative offering equivalent features. Since the company was acquired, service quality reportedly declined.
★★★★★
Thursday, May 17, 2018
“I was pressured to sign up before work trial ended…”
I was pressured to sign up before work trial ended by sales.The system need other software(not mentioned to work with ebay).Accounts have not refunded payment and support is non existant.Dont bother Wave is free and does same job
★★★★★
Tuesday, April 5, 2016
“It was great until like many others I realised I…”
It was great until like many others I realised I was overpaying, I tried to change my subscription but the site is totally misleading and my card was immediately charged for the old subscription amount, when I complained I was basically told that was tough. So buyer beware, highly dishonest company when you want customer service. I actually have a screenshot of the page saying I will not be charged and will be using this to assist my counter claim with VISA.
★★★★★
Tuesday, March 17, 2015
“Be careful. If you are an old customer they charge…”
Be careful. If you are an old customer they charge you £20 per month. If you are a new customer they charge you £10 per month. I have been a customer for over 5 years and still pay £20. I have called them many times and they tell me to keep quiet. I can't understand it!!!
★★★★★
Friday, November 14, 2014
“All started very well - but since the company has…”
All started very well - but since the company has been taken over the email only support has become woeful in my experience. I am currently looking for an alternative.
★★★★★
Monday, August 4, 2014
R Simpson & Accociates“Their support is only by e-mail. The problem is when…”
Their support is only by e-mail. The problem is when they don't know the solution. They simply cut and paste the same standard reply back. Even though it's incorrect. They will not admit if they don't know. So it waists so much time. I’m 4 days into a simply request and still not solution. So it may be cheap, but it’s false economy as it’s waists so much time. Data also take more time to enter than any other package we’ve used. You can’t stream in bank data etiher.
★★★★★
Monday, April 7, 2014
Woodrow Accountants“It's cheap - but it's lacking in functionality. Aslo very…”
It's cheap - but it's lacking in functionality. Aslo very few KashFlow experts around, so you're stuck with their support - which is only by e-mail. Also they don't get back a lot of the time. We were without access for 2 months, before they sorted it - too long to be waiting.
★★★★★
Friday, March 28, 2014
Triprez Inc“Kashflow made managing my small business much easier thanks for…”
Kashflow made managing my small business much easier thanks for the quality and ease of use of the software. I would recommend to all of my peers.
★★★★★
Monday, March 24, 2014
“Accounting software made easy! KashFlow has really made my small…”
Accounting software made easy! KashFlow has really made my small business much easier to manage in terms of finance thanks to their high quality solutions.
★★★★★
Friday, February 15, 2013
CSI Inc“KashFlow is excellent. It has transformed my accounting experience, it…”
KashFlow is excellent. It has transformed my accounting experience, it offers great support, and the attention to detail is astounding.
★★★★★
Tuesday, February 12, 2013
McCarthy Detailing“KashFlow has changed the way I do my accounting. Super…”
KashFlow has changed the way I do my accounting. Super easy to use and covers everything I was looking for. Started with the free trial and quickly upgraded. Everyone should at the very least try this.
