Natterbox

Natterbox offers a complete business phone system & contact centre 100% natively embedded in Salesforce. Administrators can create and manage their entire phone system, create personalised caller journeys and buy numbers through Salesforce. No Hardware. No Software. Available from the Salesforce AppExchange, Natterbox Advanced Voice Services provides a complete Cloud PBX with Contact Centre for Salesforce. The app is designed to either replace a customer’s existing phone system with one that is 100% embedded natively in Salesforce, or can integrate with your existing phone system. The system allows administrators to create and manage their entire end to end phone system and contact centre globally. Provision new phone numbers, develop personalised IVR-free caller journeys and configure intelligent call flows and Salesforce based call routing using the AVS declarative call policy builder. Prioritise and route sales calls to the right department or account owner. Route support calls to the case owner. Allow marketing to provision phone numbers for new campaigns in real-time. Automatically update activity and chatter feeds every time there is a customer interaction on the phone. Choose from 120+ customisable native call activity reports and dashboards. Users can see their call activity and call recordings directly through Salesforce. The AVS CTI gives full click to dial screen pop and call wrap up functionality. Save time, reduce clicks, and improve data integrity in Salesforce. Natterbox is available worldwide, serviced by our global network of data centre infrastructure providing quality of service, reliability, reduced complexity and at great value. The company's international head quarters are in London with offices in Australia, Sweden and the USA.