NovelVox
★★★★★ 5.0 · 2 Reviews
What is NovelVox?
NovelVox is a leader and pioneer in providing industry-specific contact center agent desktop and wallboard. We are accredited by Cisco as a Preferred Solution Provider. NovelVox has a worldwide customer base and has offices at five countries across the globe - India, USA, UK, UAE, and KSA. We are growing at a tremendous rate with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.
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NovelVox Reviews (2)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
NovelVox Unified Agent Desktop earns strong praise from both users for delivering on its core promise of streamlining agent workflows.
Users highlight that the single-screen integration of third-party apps reduces friction during calls, leading to faster call resolution times and improved customer satisfaction. The product's ability to be customized to fit specific business needs is noted as valuable. One reviewer emphasizes that the tool performs as advertised and justifies its cost.
The second user reports a shift from initial skepticism to satisfaction after implementation, crediting NovelVox with improving the agent-customer experience and helping the organization meet customer demands. However, both reviews remain general on specifics—neither details particular integrations, feature gaps, or use cases where the tool might fall short. With only two 5-star reviews and no critical feedback recorded, this summary reflects limited visibility into potential drawbacks or which buyer scenarios suit the product best.
★★★★★
Thursday, July 14, 2022
“The NovelVox Unified Agent Desktop offers a single screen view…”
The NovelVox Unified Agent Desktop offers a single screen view to agents by integrating all third-party apps with your contact center. It’s a boon for quicker call resolutions. The average call-handling time gets significantly reduced and it leads to better customer satisfaction. They offer customized agent desktops as per business requirements. The product truly lives by all its claims and is worth every penny.
★★★★★
Thursday, May 19, 2022
“Recently, we used NovelVox products, and it has enhanced the…”
Recently, we used NovelVox products, and it has enhanced the overall agent-customer experience. Earlier, we were not confident about the company, but implementing its solutions in our organization helped us satisfy our customers' demands greatly! Kudos to the team.
