What is Patrick Internet?
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Patrick Internet Reviews (20)
- ★★★★★16
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
Patrick Internet earns overwhelming praise for responsive support, competitive pricing, and long-term customer loyalty, but a small number of users report serious delays and poor communication during critical moments.
Sixteen of twenty reviews award five stars, with satisfied customers emphasizing fast responses, helpful staff, and value for money. Users consistently highlight the company's friendly, family-run feel and the quality of their support team—particularly during site migrations and for customers with limited technical knowledge. Reliability, uptime, and included features like SSL certificates and cPanel tools are regularly praised. Many customers have stayed for five years or longer, suggesting genuine satisfaction.
However, three one-star reviews paint a starkly different picture. These customers describe multi-day response delays to support tickets, password reset failures, and frustration around the lack of phone support. One user reported a seven-day wait for hosting to go live after a domain transfer and blamed Patrick Internet for service problems that BT later disputed. Another noted that annual renewal processes fail consistently. One four-star review mentions no phone support as a minor drawback but doesn't treat it as a deal-breaker.
The gap between these experiences is substantial. Most users encounter responsive, professional service, but a minority face communication breakdowns precisely when they need help most—during setup, renewals, or troubleshooting. Phone support appears to be a structural absence rather than a temporary gap.
★★★★★
Saturday, November 14, 2020
“I have been with Patrick Internet for over 10 years…”
I have been with Patrick Internet for over 10 years and can not fault there service and support, I continue to recommend them to colleagues and look forward to working with Patrick Internet in the future
★★★★★
Monday, September 14, 2020
“I have been using Patrick Internet for nearly 20 years…”
I have been using Patrick Internet for nearly 20 years to host a number of charity websites and in one word I have found them to be ‘Excellent’. Hosting packages are fantastic value and the level of online support from the team is outstanding. I recommend them without hesitation.
★★★★★
Friday, September 11, 2020
“Patrick Internet has been my hosting provider for as long…”
Patrick Internet has been my hosting provider for as long as I can remember. I stopped counting after 9 years. The services I have received throughout the years have been nothing but perfection. They have been 5 stars from head to toe for my business and I.
★★★★★
Wednesday, September 9, 2020
“Found this Company and have to say how very impressed…”
Found this Company and have to say how very impressed I am with service, the speed of support is FAST, finally glad to find a decent reliable company, to transfer all my domains, buy new ones and host my sites, knowing if anything goes wrong, it will be sorted and sorted quickly. 5*****
★★★★★
Wednesday, June 17, 2020
“Chris has been a great help transferring my website and…”
Chris has been a great help transferring my website and setting up my new email. He was very patient and gave exceptional service.
★★★★★
Tuesday, June 9, 2020
“Professionalism, Quality, Responsiveness, Value”
Professionalism, Quality, Responsiveness, Value
★★★★★
Monday, February 3, 2020
“Every year when they ask you to continue, the passwords…”
Every year when they ask you to continue, the passwords never work. The new password link is never sent. And yet again after 3 days I am still waiting for a response from them. Zero customer service with the attitude of couldn't care less.
★★★★★
Thursday, March 14, 2019
“By far the worst host I have ever worked with.…”
By far the worst host I have ever worked with. They take days to respond to tickets and no longer offer phone support! Id stay well clear if you ever plan on getting a quick or even slow response.
★★★★★
Wednesday, February 4, 2015
“Been with Patrick for a few years now and I…”
Been with Patrick for a few years now and I can honestly say that not only is there spot on hosting, prices and customer service but a true feeling of a family run company and not a corporation. I don't mind the lack of phone contact as I rarely have time to sit on a phone, I was referred to Patrick Internet and I continue to refer them also! Keep up the great work (Currently 6 sites with Patrick Internet)
★★★★★
Wednesday, October 2, 2013
Frantic Productions Ltd“I have had my website with 2 previous hosting companies,…”
I have had my website with 2 previous hosting companies, prior to moving to Patrick Internet. The first was extremely expensive for hosting and my website was never updated, nor was I given any advice on SEO or making the best of the site. My second company was very poor regarding customer service, understaffed, and very slow at getting back if I had queries. I already feel, just a few days in, that Patrick Internet is a much more friendly, calm, reliable company than either of the others, offering assistance in a timely manner, very well organised, great support system, and incredibly helpful. Also giving me control over my site that I previously never had. Early days, but I am already very impressed.