RepuGen

RepuGen is a HIPAA-compliant healthcare reputation and review management platform that helps you identify unhappy patients in real time, notify your team instantly, and take action quickly to resolve concerns before they turn into negative public reviews. Through a simplified and automated outreach process, RepuGen enables faster follow-up and supports up to an 80% service recovery rate. With RepuGen, you can consistently gather real, authentic reviews across sites like Google, Yelp, Healthgrades, and RateMDs. By inviting patients to share their experience after each visit through automated SMS and email outreach, you can build a steady flow of positive reviews and strengthen your online reputation. RepuGen collects genuine patient feedback and converts it into simple, easy-to-understand charts and reports. This helps you clearly see where your practice is performing well and where improvements are needed. The platform provides the tools you need to monitor performance and improve patient care. You can measure patient satisfaction, track trends by location and provider, and gain insights into how your team is performing across your organization. RepuGen also includes AI-powered tools like CommentWiz to analyze patient feedback and identify sentiment trends, and ReplyWize to help your team respond to reviews quickly and consistently. With real-time monitoring and reporting tools, you can stay on top of your reputation and make informed decisions based on patient feedback. Features ? Real-Time Alerts & Service Recovery ? Automated Patient Feedback Collection (SMS & Email) ? Complaint Monitoring & Resolution ? Patient Sentiment Analysis (CommentWiz) ? AI Review Response Assistant (ReplyWize) ? Review Monitoring & Management ? Reporting, Analytics & Performance Tracking ? Online Reputation Monitoring Who we serve Medical groups, urgent care centers, dental practices, doctors, physicians, individual practices, and multi-location healthcare providers of all sizes.