What is Rightworks?
Hello, accounting awesomeness. From cloud hosting and data security to fully-managed IT support, our easy-to-use tools take the guesswork out of technology so accounting and tax pros can work smarter, safer, and more productively than ever before. The right tech can boost revenue per employee by almost 40% We’ve been helping accounting firms succeed for over 20 years Join the many firms who trust Rightworks to supercharge their business
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Rightworks Reviews (3)
- ★★★★★0
- ★★★★★0
- ★★★★★2
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Rightworks users report serious concerns with reliability and support that undermine the platform's core value for accounting firms.
The primary complaint across reviews centers on service inconsistency. Users cite frequent downtime, slow performance that causes data entry errors, and lengthy wait times for customer support—all particularly problematic when handling time-sensitive financial operations. One CPA reported persistent issues with email and file porting that recur despite years of use. Another user noted that sluggish response times lead to dropped digits during data entry, creating reconciliation work and wasting productivity.
Customer support emerges as a notable weak point, with users frustrated by how long it takes to reach help when technical problems arise. The slow platform speed itself appears to be a systemic issue rather than an isolated occurrence. One reviewer explicitly moved to competing services citing both reliability and cost advantages. While the reviews don't detail what Rightworks does well, the consistent focus on downtime, speed, and support responsiveness suggests these are the areas where the platform is failing users most visibly.
★★★★★
Thursday, September 21, 2023
“Despite being a CPA and using their platform for over…”
Despite being a CPA and using their platform for over two years, it's been anything but satisfactory. The standout issue is their customer service, which consistently involves extensive wait times on the helpline. This makes it incredibly frustrating when you're in need of prompt assistance. Additionally, I've faced persistent challenges with email and file porting, which significantly impede productivity. This recurring technical problem should not be a regular occurrence, especially for a service critical to accounting operations. Downtime has become a recurring headache, disrupting vital tasks and causing unnecessary delays. This level of inconsistency is simply unacceptable for a platform meant to provide seamless hosting for crucial financial data. Given these ongoing difficulties, it's becoming increasingly hard to justify sticking with Right Networks. A service like this must live up to its promises, especially in terms of customer support and technical reliability. Unfortunately, my experience has fallen short of expectations. I'd strongly advise others to thoroughly weigh their options before committing to Right Networks for their QuickBooks hosting needs.
★★★★★
Tuesday, August 30, 2022
“Slow response at times leads to digits being dropped when…”
Slow response at times leads to digits being dropped when entering them. This leads to extra time spent reconciling and confirming entries. I moved to better/cheaper options.
★★★★★
Tuesday, September 15, 2020
