ServiceChannel

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually. ServiceChannel Service Automation combines a web- and mobile-based work order management platform with integrated analytics in a complete source-to-settle solution. This highly flexible and configurable SaaS (Software as a Service) platform lets you initiate and validate work performed in the field and manage all planned & demanded service requests and proposals & invoices across all trades, categories, and locations. ServiceChannel Service Automation helps keep external contractors accountable for work they have performed or have agreed to perform and most importantly, provides unbiased, independent data on third-party contractor performance. Whether external contractors are being managed by your own in-house facilities staff, a third-party service management broker, or both, ServiceChannel keeps you in data-driven control.