Sibername
★★★★★ 4.6 · 111 Reviews
What is Sibername?
Sibername.com Internet and Software Technologies Incorporated is an all Canadian company located in Ottawa, Ontario. Since 2000 We have been providing Domain Name Registration and Web Site Hosting services to a wide range of companies.
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Sibername Reviews (111)
- ★★★★★94
- ★★★★★7
- ★★★★★0
- ★★★★★5
- ★★★★★5
Review Summary
Generated using AI from real user reviews
Sibername delivers strong customer support that keeps most long-term users loyal, though billing practices and service consistency remain real pain points for others.
The overwhelming majority of recent reviews praise fast, helpful support and personal service. Customers repeatedly mention response times under an hour, staff going above and beyond to solve problems even outside the contracted scope, and genuine willingness to help. Many have stayed 10+ years, citing reliability and professional handling of complex technical requests. A few users also note competitive pricing and a straightforward, no-frills website.
However, negative reviews reveal serious issues. Some customers report service degradation over time, with multiple server outages, email failures, and slow domain transfers (11 days in one case). Others flagged billing problems: unexpected charges, double invoicing, payment processing fees, and domain auto-renewal with little warning. One reviewer described an exchange with the owner as threatening when disputing an overcharge. A few also mentioned difficulty with transfers away from Sibername, including alleged blocking of admin emails—practices they claim violate ICANN rules. The Weebly integration drew criticism for poor support.
The split is stark: loyal customers experiencing reliable support versus former customers scarred by downtime, billing errors, and obstruction. The size of the gap suggests service quality may depend heavily on account type, tenure, or support staff assigned.
★★★★★
Thursday, May 19, 2022
“Sibername has always been there for me for many years.…”
Sibername has always been there for me for many years. Any problem is quickly responded to and fixed much better than their future owners, Web Hosting Canada, which kept me on the chat line for over an hour to finally give me a link back to Sibername, who answered my question in 3 minutes. WOW!
★★★★★
Sunday, January 24, 2021
“For more than 5 years I was with them for…”
For more than 5 years I was with them for most of my customer's website and email needs, and in these 5 years, the service and product continually went down. Server error, email error, double invoicing, double charging the credit card, my website down for days...not hours, and so many others. They offer a tool called Weebly (App to help you built your web page) they charge $$ for this service but do yourself a favor, keep it simple ...they will screw it up and will have very little help if none at all. I have lost hours fixing issues they couldn't, redoing the page differently. Transferring your domain takes 24h to 48h if you give them a good reason or good comment, 7 to 10 days if you tell them they're not doing a good job. That is base on 4 domain transfers with them. The first 3 went really fast under 24h, because I lied and told them it was a customer decision. On the last one, I told them the real reason I was moving out of their server. I received this answer "The process may take up to a week!" My worst was in December 2020 it took them 11 days to find out why my website was not showing to more than 80% of my customers, Their response was "Well it's working here" until they decide to switch the server. And then, I couldn't change anything on my webpage as the changes were for the old server...so I couldn't update my page. Don't believe the chat room, it says "response is immediate" not true...far from it. Technical service is a little faster with email but...very cryptic and you often have to explain yourself with 2 or 3 responses before you get some result. There interface for managing your product needs work. Not the best user-friendly interface I have seen, with lots of "going in circle".
★★★★★
Monday, December 2, 2019
“Buyer beware! You think you are purchasing a domaine name…”
Buyer beware! You think you are purchasing a domaine name for a year and they invoice you next month. A scam.
★★★★★
Wednesday, March 6, 2019
“The site is horribly over priced and its terribly not…”
The site is horribly over priced and its terribly not worth the effort. or money. Way too expensive. they charge for what one can get from weebly for free.
★★★★★
Tuesday, January 29, 2019
“Originally, I gave Sibername a 5 star review for their…”
Originally, I gave Sibername a 5 star review for their customer service...but left no specific details. Today - Jan 28, 2019 - I wanted to return to relate a specific story. Recently, I made a domain switch for my wife's interior design business from www.robband.co to www.robbandcompany.com . This switch necessitated and email switch as well. This is where my problems began. In addition to the domain switch, we decided to switch email from Office 365 Outlook to G-Suite Gmail....and after speaking with both Microsoft, Google and Sibername, we were assured how the change-over would be swift, painless and that all emails sent to the old robband.co email would be forwarded to the new robbandcompany.com Gmail. Sadly, once I initiated the switch, the email forwarding didn't work. And being only semi-literate when it comes to this stuff, I contacted all 3 involved parties (Sibername hosts our domains). Google gave me useless advice to check out different webpages, ignoring how my wife's business could be impacted by missed emails. Outlook gave me useless advice until they decided to completely stop responding to my questions. Needless to say, my opinion on Microsoft support is not exactly positive. Sibername, on the other hand, stuck with me over the course of 3 days, trying all sorts of technical fixes until finally, last night...everything started working perfectly. I can't say enough about the support techs at Sibername who helped me with this problem. Unlike the Microsoft & Google people, they kept working to find a solution until a solution was found. In case this review is looked at by SIbername execs, I am leaving the support ticket number so the support staff who helped me can be recognized for their great work. {100-669165} RE: Request for support for email/MX records
★★★★★
Friday, January 4, 2019
“Truly the best support I've ever had.. Always available and…”
Truly the best support I've ever had.. Always available and always have a solution. I would recommend Sibername to anyone for Webhosting.
★★★★★
Tuesday, September 25, 2018
“I recently transfered from a US hosting to Sibername and…”
I recently transfered from a US hosting to Sibername and I have to say that they are amazing, quick and efficent.
★★★★★
Wednesday, August 8, 2018
“We've been dealing with Sibername for the better part of…”
We've been dealing with Sibername for the better part of 2 decades, now and have always experienced professional, expedient and compassionate service. In particular, from a gentleman named Bogdan, who has an inordinate amount of patience! Thank you to all the members of Sibername.
★★★★★
Monday, July 30, 2018
“Charged me over $50 for an $18 transaction. When i…”
Charged me over $50 for an $18 transaction. When i made a paypal dispute, the owner himself (Mesut Bulent Turkoglu) threatened to extort me. Sibername also charges you a FEE to make a payment to them. Take your money elsewhere. If you want to stay Canadian, try Rebel.ca
★★★★★
Monday, July 9, 2018
“they had parked my web site 1 month before web…”
they had parked my web site 1 month before web hosting or domain name as due.
