Synoptek
★★★★★ 3.4 · 11 Reviews
What is Synoptek?
Synoptek is a global systems integrator and managed IT services provider, offering comprehensive IT management and consultancy services to organizations worldwide. The company works in partnership with clients of all sizes – from mid-market to Fortune 100; and for over two decades, its focus has been to provide maximum business value to its clients, by enabling them to grow their businesses, manage risk and compliance and increase their competitive position. Synoptek is committed to delivering improved business results and unmatched service to every client, every time. Synoptek has been consistently recognized for thought leadership and growth as confirmed by industry awards including recent recognition as a tier-one Total Service Provider by Channel Future's Global Top Managed Services Providers, and Top Cloud Services Provider by the Talkin'? Cloud Top 100 Report.
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SupraITS
Synoptek Reviews (11)
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★2
- ★★★★★3
Review Summary
Generated using AI from real user reviews
Synoptek's customer base is deeply divided, with users reporting either excellent or severely problematic experiences—rarely anything in between. Those satisfied praise responsive support, smooth migrations, and professional consultations, particularly for Exchange hosting services. Several long-term clients highlight staff availability at odd hours and willingness to handle complex tasks without extra charges.
However, roughly a third of reviewers describe critical failures in support responsiveness and incident management. Complaints include slow responses to urgent issues, unannounced service suspensions due to malware, extended outages, email failures after system changes, and security breaches left unresolved for days. One user submitted 32 tickets in under six months before a server-level hack went unaddressed for four days. Others mention weeks of failed email service without resolution.
The gap between positive and negative experiences suggests inconsistency in service delivery or support quality. Buyers should note that while some customers feel genuinely loyal, others have experienced infrastructure and communication failures serious enough to switch providers. It's unclear whether problems reflect datacenter issues (one review mentions reliance on Raging Wire) or internal support shortcomings, but the pattern of unresolved critical incidents is concerning.
★★★★★
Thursday, October 30, 2014
“I think Pay Per Cloud is one of those companies…”
I think Pay Per Cloud is one of those companies that comes around once in a while. I have been them for about 6 months now and I have to say that I have been thouroughly impressed with everything from their sales approach to their tech support!!! I had a million technical questions during the sales process and then onboarding process and their team is incredibly competent and service-oriented. The systems provided are all top-of-the-line; I don't get the feeling they cut corners. Without hesitation, based on my experience, I give Pay Per Cloud 5 Stars!!!!!
★★★★★
Monday, August 11, 2014
“They came through for me when I really needed them.…”
They came through for me when I really needed them. We needed major updates to our site within a couple of hours before an investor presentation and they did it without any hassle or delay. Saved my behind and made me a fan for life. Thanks!
★★★★★
Monday, May 19, 2014
“They have decent uptime, but their support is very slow.…”
They have decent uptime, but their support is very slow. Even for a critical but simple task. Not only that, they shut our site down due to malware but never notified ANYONE. We just happened to go to our site and it was suspended. After calling we figured it out. I have done some external malware scans and found some items, but they obviously must have a report of some kind and I've now waited over two hours for it. This is not our first time having problems with their support. Definitely would NOT recommend this company. They host at Raging Wire. IF you really want to host in Sacramento, I recommend going straight to the source or find another provider that uses that datacenter.
★★★★★
Thursday, May 1, 2014
★★★★★
Tuesday, February 25, 2014
Digital Radio engineering / Neversink Media Group“Switched to Pay Per Cloud last year. Everything worked fine…”
Switched to Pay Per Cloud last year. Everything worked fine until they recently switched to outsourced McAfee spam filtering. Now a few of our domains do not pass email. We are well into our second week of failed service. They cant figure it out, and now when I ratchet up follow up, I do not get a response. Its too bad, I liked them.
★★★★★
Monday, September 23, 2013
“I was confused as hell looking at online quoting tools…”
I was confused as hell looking at online quoting tools from a number of hosting providers. I learned that none of those matter if you aren't quoting what you really need. I learned that after a sales session with Pay Per Cloud, which turned out to be a lengthy consult spanning 2 weeks [and they didn't charge me for that! :) ] I got a great education in the process. Very professional group. Anyway, 4 months later after going live and largely the only issues were things I probably neglected to provide early on. It's been a genuinely good experience and I'm very comfortable with the decisions I've made.
★★★★★
Wednesday, August 21, 2013
Real Quality Marketing“Excellent exchange Hosting email service I use at Pay Per…”
Excellent exchange Hosting email service I use at Pay Per Cloud. Couldn't be happier. Very reliable, very easy to get on board with, and very attentive costumer service. Highly recommended.
★★★★★
Wednesday, August 14, 2013
Young Hearts Education“After less than 6 months with PayPerCloud I have had…”
After less than 6 months with PayPerCloud I have had to submit 32 service tickets. the last was for our site being hacked at the server level. after 4 days our site and many others are still offline. Stay away from PayPerCloud.
★★★★★
Friday, September 14, 2012
Automation.com“We+previously+hosted+our+emails+using+our+own+local+POP3+server.+The+thought+of+migrating+to+Hosted+Exchange+concerned+me+because+we+don't+have+an+IT+person+on+staff+and+I+(the+owner)+have+to+take+on+that+role.+I+have+to+say+that+the+migration+process+was+far+easier+than+I+ever+expected.+I+was+able+to+do+the+conversion+myself,+even+though+PPC+offered+to+do+it+for+free,+but+I+wanted+to+do+it+at+an+odd+time+that+conflicted+with+a+previously+scheduled+migration+on+their+end. Their+support+staff+was+excellent+throughout+the+migration+and+I+had+all+19+of+our+accounts+set+up+within+a+6-7+hours.+I+would+highly+recommend+using+PPC+for+their+Hosted+Exchange+service.”
We+previously+hosted+our+emails+using+our+own+local+POP3+server.+The+thought+of+migrating+to+Hosted+Exchange+concerned+me+because+we+don't+have+an+IT+person+on+staff+and+I+(the+owner)+have+to+take+on+that+role.+I+have+to+say+that+the+migration+process+was+far+easier+than+I+ever+expected.+I+was+able+to+do+the+conversion+myself,+even+though+PPC+offered+to+do+it+for+free,+but+I+wanted+to+do+it+at+an+odd+time+that+conflicted+with+a+previously+scheduled+migration+on+their+end.
Their+support+staff+was+excellent+throughout+the+migration+and+I+had+all+19+of+our+accounts+set+up+within+a+6-7+hours.+I+would+highly+recommend+using+PPC+for+their+Hosted+Exchange+service.
★★★★★
Wednesday, August 8, 2012
Karaza“I've+been+a+client+for+a+long+time.+I+must+say+that+I+have+been+quite+pleased+with+the+service+from+Pay+Per+Cloud.+When+I+first+needed+to+make+changes+to+distribution+groups+and+add+aliases,+I+had+no+trouble+getting+support,+and+they+were+patient+and+offered+to+do+it+for+me+if+I+liked.+I+do+most+of+my+work+online+in+the+night+and+even+at+1:00am+I+am+able+to+get+someone+right+away+when+I+call+them.+The+people+I+talk+to+are+very+professional+and+competent.+I+am+not+sure+about+the+other+poster+here+as+I+didn't+have+those+issues;+perhaps+they+were+limited+or+localized+to+him?+Anyway,+they+have+always+exceeded+my+expectations+and+I+will+continue+to+use+them+for+my+business.”
I've+been+a+client+for+a+long+time.+I+must+say+that+I+have+been+quite+pleased+with+the+service+from+Pay+Per+Cloud.+When+I+first+needed+to+make+changes+to+distribution+groups+and+add+aliases,+I+had+no+trouble+getting+support,+and+they+were+patient+and+offered+to+do+it+for+me+if+I+liked.+I+do+most+of+my+work+online+in+the+night+and+even+at+1:00am+I+am+able+to+get+someone+right+away+when+I+call+them.+The+people+I+talk+to+are+very+professional+and+competent.+I+am+not+sure+about+the+other+poster+here+as+I+didn't+have+those+issues;+perhaps+they+were+limited+or+localized+to+him?+Anyway,+they+have+always+exceeded+my+expectations+and+I+will+continue+to+use+them+for+my+business.