Total Web Solutions Ltd
★★★★★ 4.9 · 32 Reviews
What is Total Web Solutions Ltd?
Total Web Solutions has been trading since 1995 offering business critical solutions to organisations of all sizes throughout the UK and worldwide - from small one-man operations to global corporates. The company offers a wide range of services including Online Payment Processing (Payment Gateway), Business Broadband (ADSL/Fibre/Ethernet), Leased Lines, Telephone Line Install and Line Rental, Telephone Calls packages, Shared Hosting, VPS Hosting, Managed Server Hosting and Domain Registration. Total Web Solutions offers a dedicated in-house Sales and Aftercare team to assist you with every aspect of setting up your business. Whether it be for one or all of the services, this dedicated team will ensure you receive the best level of service throughout. Total Web Solutions offers services to businesses and organisations of all sizes from small sole trader operations right through to global corporates. Many of the company's clients have been with us for many years and this is reflected in our continued success and growth, as well as our continued success in achieving high customer reviews across the internet.
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Total Web Solutions Ltd Reviews (32)
- ★★★★★31
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Total Web Solutions enjoys near-universal praise for responsive, personal support, though one dissatisfied customer reported a serious lack of communication. The overwhelming majority of reviewers—often long-standing clients spanning 10–20 years—highlight fast response times, knowledgeable staff, and willingness to go beyond standard support. Users consistently mention being able to reach someone quickly by phone or email, with problems resolved on the same day. The company handles web hosting, domain management, broadband, and payment processing, and customers across these services report similar quality experiences.
The single critical review stands out sharply: one user reported waiting three months for a response to support queries and recommended avoiding the company entirely. This contrasts starkly with the dozens of five-star ratings, though it suggests that service consistency may occasionally break down. All other feedback emphasises friendly, efficient support and a personal touch—reviewers repeatedly note that staff know them by name and adapt explanations to their technical level. Many cite long relationships and say they would not switch providers.
Pricing appears fair based on the few mentions, and there are no complaints about service quality or product reliability among the satisfied reviewers. The main weakness evident in the data is a single, severe case of unresolved support requests; the main strength is consistent, fast, and personalised customer service over many years.
★★★★★
Wednesday, February 19, 2020
“In all those years we have had very few problems…”
In all those years we have had very few problems and any that have occured have been dealt with very efficiently. I have no hesitation in recommending Total Web Solutions to anybody seeking a quality web hosting service without the hassles so often associated with this industry.
★★★★★
Wednesday, February 19, 2020
★★★★★
Wednesday, February 19, 2020
“I contacted TotalWebSolutions to act as a broker for the…”
I contacted TotalWebSolutions to act as a broker for the purchase of a privately owned domain. From the very first contact they proved to be excellent, all communications with them were answered promptly, and they managed the process from the start to finish, even to the point of ensuring my registration went through correctly.
★★★★★
Wednesday, February 19, 2020
“Just thought I would mention that I have used Total…”
Just thought I would mention that I have used Total Web Solutions for over 20 years for a variety of web and hosting services. They have always provided impeccable, customer friendly and totally responsive support. I think that's a first class recommendation!
★★★★★
Wednesday, February 19, 2020
“No problem too small and always a rapid response when…”
No problem too small and always a rapid response when dealing with queries and day-to-day actions. A great service provider and facilitator of on-line business opportunities.
★★★★★
Wednesday, February 19, 2020
“I've been a client for years. I've always received excellent,…”
I've been a client for years. I've always received excellent, efficient, immediate service. I can't fault them.
★★★★★
Wednesday, February 19, 2020
“Great company. Great service. Wouldn't use anybody else.”
Great company. Great service. Wouldn't use anybody else.
★★★★★
Wednesday, February 19, 2020
“Very efficient, highly recommendable Always pleased with response times &…”
Very efficient, highly recommendable Always pleased with response times & actions whenever I need Simon or his team, cannot recommend them highly enough, a pleasure to deal with !!
★★★★★
Wednesday, February 19, 2020
“Excellent Support TWS provides broadband for our business. I had…”
Excellent Support TWS provides broadband for our business. I had issues accessing my account which they resolved within minutes, even though this was over email, so I didn't have to wait on a phone to speak with someone either. Very happy.
★★★★★
Wednesday, February 19, 2020
“TWS have truly been a great help launching our Beet…”
TWS have truly been a great help launching our Beet It Sport's website! A great team who is always on-hand and super quick to respond and come to the rescue!
