What is Switch Media?
Easyspace is proud to be one of the UK’s first domain name and web hosting companies and has been driving the domain and web hosting market since 1997. Our customers constantly tell us that we are ‘easy’ to do business with! We love our customers for saying that about us but we also think we are so popular because we have great ideas and principals that we pass on to our customers. Things like: - Our fab staff – some really great personalities and friendly folk help make your support call or enquiries more relaxed - Our elephant Kirubu. You can support the Asian Elephant if you visit our home page! - Our competitive costs to customers – we always pass on any deals we can and let you know well in advance - Our product portfolio of course, is varied and very flexible to help you get what you want all the time - We own all our own UK data centres – total control, in fact we have 6 Facts and figures – not all maths though! - Over 150 UK based staff - Over 300,000 customers - 100% uptime guarantee - 6 UK Data Centres, in 6 major UK cities - 4,850m2 of data centre technology space - Over 4,000 servers hosted for a variety of clients - AIM Listed company - Over 500,000 domain names sold to date!! Our privately owned UK data centres always run at the optimum level of efficiency, 100% uptime in fact! This helps to save the environment and your money. As for our servers, we host over 4,000 of them! From shared, dedicated & Cloud based Virtual servers – take your pick.
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Switch Media Reviews (4)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★4
Review Summary
Generated using AI from real user reviews
Switch Media has serious problems that warrant caution before purchasing. All four reviewers gave one star, citing poor customer service and aggressive contract practices as their primary concerns.
Users describe the control panel as difficult to navigate and staff as unhelpful, with some reporting accounts and email access being blocked. One long-term customer said the experience was a "real struggle" spanning years. Beyond usability, reviewers accuse the company of deceptive billing practices, particularly around hidden contract terms—one user was charged £5 for a domain only to discover a two-year commitment, with the second year billed at £120 without explicit approval. Multiple reviewers describe this as deliberate use of small print to obscure obligations.
No positive aspects were mentioned across any of the reviews. The feedback is uniformly negative and centers on contract enforcement practices and unresponsive support rather than isolated complaints.
★★★★★
Monday, February 2, 2015
“Be very careful with this company. Poor customer service and…”
Be very careful with this company. Poor customer service and very sharp practice when it comes to money and enforcement of the contract small print.
★★★★★
Friday, January 2, 2015
“WORST AND LOUSY CUSTOMER SERVICE Keep away from this company.It…”
WORST AND LOUSY CUSTOMER SERVICE Keep away from this company.It has a lousy customer service. The Control Panel is so difficult to use. The staff are so unhelpful, they even block accounts and emails. Being so many years with them has been a real struggle, the emails dont work for the staff and have to use hotmail accounts. Complete watse of time and money. Have given 1 star, I would have given 0 stars or (-) negative if I could.
★★★★★
Monday, April 16, 2012
FlexiWeb“Just unreal! Words cannot describe how bad their customer support…”
Just unreal! Words cannot describe how bad their customer support is.
★★★★★
Saturday, January 7, 2012
Mehtab+reporting.com“They+sell+you+a+domain+for+£5+without+telling+you+it+is+a+2+yr+contract.+Second+year+was+£120!+Nothing++but+cheating.+ They+have+taken+the+money+without+my+approval+and+are+hiding+behind+small+print.”
They+sell+you+a+domain+for+£5+without+telling+you+it+is+a+2+yr+contract.+Second+year+was+£120!+Nothing++but+cheating.+
They+have+taken+the+money+without+my+approval+and+are+hiding+behind+small+print.