Benedict Harrow
Direct-to-Consumer Sales Manager · 1-10
1 review written · 4.0 average
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Reviews by Benedict Harrow
★★★★★
Running a small winery operation means you're rarely sitting at a desk. I'm out in the tasting room, at farmers markets, doing pop-up events across the county, and WineDirect's mobile experience has held up through all of it. Five-plus years in, I still reach for the POS on a tablet without thinking twice. Club orders, compliance checks, customer lookup, it all works well enough that I've stopped worrying about connectivity hiccups at off-site events. That's not nothing.
The one thing that genuinely frustrates me is the mobile reporting side. Pulling a quick sales summary on my phone while I'm away from the winery feels clunkier than it should be in 2024. The desktop dashboard is solid, but shrink it to a phone screen and you're squinting and scrolling more than you'd like. Their support team has been responsive whenever I've flagged issues, so I trust they're working on it. For a small team running lean on DTC, though, this platform does carry its weight.
