Bogdan Niculescu
Account Executive · 11-50
1 review written · 4.0 average
Bogdan Niculescu's favourite software
No favourites yet.
Reviews by Bogdan Niculescu
★★★★★
Two years in, and Capsule is still the backbone of how I track deals and stay on top of my contacts. For a growing startup it punches well above its weight. The custom pipeline stages took me about an hour to configure, and once they clicked, everyone on my eight-person sales crew got it immediately. The contact timeline keeps every note, email, and task in one place, which sounds basic until you realize how many CRMs quietly fumble it.
Where it gets tricky is around edge cases. Duplicate contact detection is thin. If someone submits a form twice with slightly different email capitalization, Capsule just creates two records and says nothing about it. I have also run into limits when trying to build more granular automation logic. The workflow rules handle straightforward sequences fine, but anything with branching conditions starts to feel like a workaround. Support has been helpful when I reach out, though response times can stretch. Not a dealbreaker, but worth knowing if clean data hygiene is critical for your use case.
