Brendan Lacroix
Sales Operations Manager · 1001+
1 review written · 4.0 average
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Reviews by Brendan Lacroix
★★★★★
Support teams at most SaaS vendors follow the same script: an automated acknowledgment, a three-day silence, then a reply that barely addresses the original question. Monday.com has consistently bucked that pattern for me. Five-plus years into running this across an enterprise rollout of several hundred users, I can count on one hand the times their support genuinely dropped the ball. When our SSO configuration broke mid-quarter and locked out a chunk of the sales floor, someone was on a call with my team within the hour. That kind of responsiveness earns real trust.
My one honest gripe is that the tiered support model means lower-priority tickets can stall for longer than I'd like, and occasionally the first-line reps need a push before escalating to someone with deeper technical knowledge. It's a minor frustration in an otherwise strong relationship. The platform itself has matured nicely over the years, and the support quality is a genuine differentiator. Most enterprise tools make you fight for help. This one doesn't.
