Casey Thornton

CRM Consultant · 1-10

1 review written · 4.0 average

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Simply CRM· Mar 22, 2026
★★★★★
Support is the reason I've kept recommending Simply to every client I onboard. Five-plus years managing this platform on behalf of small business clients, and I still get a real human response within the hour, in plain English, no ticket-queue runaround. That matters enormously when a client is panicking about a missing invoice or a broken workflow mid-month.
The one gripe: the helpdesk portal itself could use a proper knowledge base. I end up emailing support for things I could easily self-serve if the documentation were deeper. Still, the quality of those responses makes it hard to stay frustrated for long.