Chirag Malhotra
Sales Manager · 1-10
1 review written · 5.0 average
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Reviews by Chirag Malhotra
★★★★★
Migrating away from our previous CRM was a decision I agonized over for months. That old tool had ballooned into something bloated and confusing, with pricing tiers designed to squeeze small teams at every turn. Capsule was the opposite experience. The contact records are clean and logical, the pipeline view actually reflects how I sell, and nothing feels buried under layers of menus you never asked for. Three years in, my five-person team still opens it every morning without complaint, which is honestly more than I expected.
The honest comparison: the automation features here are simpler than what we left behind, and if you need extremely complex multi-branch workflows, you might feel the ceiling eventually. But for day-to-day client tracking, follow-up reminders, and keeping everyone aligned without a dedicated ops person, Capsule delivers more than it promises. Customer service has been genuinely helpful, not just a ticketing black hole. The value for a small team is hard to argue with. This is the CRM I wish I had found first.
