Dara Ó Briain
RevOps Lead · 1001+
1 review written · 4.0 average
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Reviews by Dara Ó Briain
★★★★★
Getting four hundred people onto a new CRM without a full-scale mutiny is not something I expected to manage smoothly. First week with Capsule, though, the reaction from the sales floor was almost suspiciously calm. The guided setup is genuinely clear, the contact import worked without drama, and the custom pipeline configuration took me an afternoon rather than the week I'd budgeted. That onboarding experience alone bought a lot of goodwill internally. Six months on, the team is still using it consistently, which is honestly the metric I care about most at this scale.
My one real gripe is admin permission granularity. For an enterprise rollout you sometimes need finer control over who can edit what, and Capsule's permission tiers feel like they were designed with smaller teams in mind. It hasn't been a dealbreaker, but it has required some workarounds. Customer support has been helpful when we've pushed on this, just slow. Everything else, the pipeline tracking, the automation, the Transpond integration for our marketing side, has held up well.
