Emma Calloway
Contact Centre Operations Manager · 1001+
1 review written · 5.0 average
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Reviews by Emma Calloway
★★★★★
Permissions architecture is rarely the thing that makes or breaks a contact centre platform, until you're managing 600-plus agents across four regions and suddenly it's the only thing that matters. That's where Talkdesk genuinely impressed me. The admin console lets you carve out role-based access with real precision. Supervisors in Sydney see their queues, team leads in Auckland get their reporting slice, and nobody accidentally touches a routing flow that belongs to another market. I've spent years inside this config layer and it's held up every time we've grown into a new geography or restructured a team overnight.
