Faye Lindstrom
Operations Manager · 1-10
1 review written · 3.0 average
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Reviews by Faye Lindstrom
★★★★★
Reliability has been the story of my year with Basecamp, and honestly it cuts both ways. For the first eight or nine months, uptime was genuinely impressive. My small team of six ran everything through it without a hiccup. No data weirdness, no lost to-dos, no mysterious notification failures. That kind of boring stability is worth more than people admit when you're coordinating across time zones with a tiny headcount. I started trusting it in the way you only trust something that has quietly never let you down.
Then came a rough patch around month ten. Two separate incidents where message threads weren't loading properly, and one situation where a file attachment vanished and support took four days to confirm what happened. The resolution was fine, eventually. But four days is a long time when a deliverable is sitting behind a broken link. Customer service was polite but slow, and the feature set is lean enough that there's no workaround when something breaks. If you need something simple and mostly dependable, it delivers. Mostly.
