Fern Gauthier
Project Operations Manager · 201-1000
1 review written · 5.0 average
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Reviews by Fern Gauthier
★★★★★
Two years ago, my department finally hit the wall with our previous platform. Tasks were scattered, client billing was a guessing game, and nobody could agree on what was actually due when. Making the switch to Teamwork.com felt risky at the time. Spoiler: it wasn't.
The biggest difference I noticed coming over was how client-facing work is treated as a first-class concern here, not an afterthought bolted onto a generic task tool. Budget tracking per project, time logging that actually connects to invoicing, milestone views my whole cross-functional team can read without a tutorial. Our old platform technically had time tracking too, but it lived in a separate module that nobody used because it was clunky. Here it's just... part of the flow. The retainer and billing features alone probably saved me two hours a week of manual reconciliation. Portfolio-level reporting is where Teamwork quietly shines. I can see health across a dozen active projects in one glance, which my old setup absolutely could not do.
Fair warnings though. The learning curve on the more advanced features, especially the resource scheduling side, is real. It took my team a few weeks to stop defaulting to their old habits and actually use the capacity planning tools properly. And the mobile app, while functional, still feels like it's lagging behind the desktop experience a bit. Customer support has been responsive when I've needed them, which I genuinely did not expect after some rough experiences elsewhere. Two years in and I'm still finding useful features I hadn't explored yet. That's a good problem to have.
